Recensioner (5 113)
Förfina
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Efter omdömen
Fatta bene, da molte possibilità nella chat, come i messaggi automatici, le risposte rapide, condivisione dei prodotti e degli sconti. Adoro il fatto di avere l'app dedicata per il mobile e le integrazioni con messanger, apple chat, facebook..! Unica pecca, ha dei ritardi nella ricezione dei messaggi, a volte di 3-4 minuti che fanno perdere il cliente. Inoltre sarebbe bello se, quando il cliente apre la chat, potesse inserire il numero di cellulare in alternativa all'email. Ma so che shopify è in continua evoluzione ed anche questa app è stata ottimizzata ed aggiornata molte volte negli ultimi mesi, quindi miglioreranno anche questo ;)
Great app that is simple to use. Great integration with Shopify. Perfect for anyone who is just starting out on Shopify. Highly recommended.
Muito bom
While visitors to my store seem to enjoy using this method of chatting the back end is a nightmare to use. You can't filter conversations easily, there is no bulk "Mark As Read" or "Assign to X Staff Member" option. I made the mistake of connecting it to Facebook messenger and now have hundreds of "Unread Messages" that were handled on Facebook's platform, and many times the messenger messages duplicate. This makes it impossible to find the Shopify Inbox customers. If the quality of the customers I'm getting on the Shopify chat(most are people just writing "PRODUCT NAME ???" in all caps with no context) doesn't improve I'm going to have to go back to just using Facebook's Messenger App.
Simple to implement, easy to use on the go with the mobile app and this really has help us convert more sales online!
Best Perfect for my webshop i can now chat with my customer and respond quickly about there inquiry.
Hello draffph.com!
Thank you for the 5 Star review. I'm happy to hear that the Shopify Chat app is helping you to respond to your customers quickly. If you have any feedback or questions, please do reach out to us anytime at ping@shopify.com.
Kind Regards,
Ruby C.
Senior Support Specialist - Ping
excelente aplicacion ya que centraliza mis mensajes y me permite atenderlos por un solo canal
recomendado
Crappy spam messages . Never a legit lead. #ew . Run away from this spam embarrassment!! Why do I need 100 characters to explain crap ?
I am sorry to hear that you've had a negative experience using Shopify Inbox and that the number of spam messages you've received has been frustrating, but thank you for taking the time to write your review and share your feedback with us here.
Spam messages are an unfortunate possibility whenever you decide to open up lines of communication with potential customers, and while we cannot prevent them entirely, there are some tools on our end we can leverage to help you try and decrease the amount of spam you're receiving through Shopify Inbox.
If you're still interested in using the app, please send me an email at inbox@shopify.com and I can outline how we may be able to help in more detail. Please address your email to Victor and I'd be happy to speak with you further. -Victor, Shopify Support
Perfect app, very easy to use and very helpful. Can get all messages in one single place and can answer all straight from there.
Use la aplicación para interactuar con los clientes y poder ayudar en tiempo real , me pareció excelente.
Hello Queen Saba, thank you so much for your 5 star review! We are very pleased you are using the app and think it's excellent. Be sure to keep it updated as we will be releasing new features and tools to improve the app!
All the best to your success,
Veronica N.
Ping Support