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*Extremely stressful experience. Can’t access any messages although I see them there waiting to be read. The app keeps disappearing and giving me the opportunity to download however it still seems uninstalled. Rubbish!
I am sorry to hear that you've had a stressful experience while using the Inbox app and can appreciate the frustration in not having it work as intended. Nevertheless, we appreciate you reaching out and sharing your feedback with us in your review here.
If you are being asked to install the app again after having already done so, there may be a caching error with the browser you're using. You can try accessing the app via another browser or a private/ Incognito window to see if it works better there. If not, and if you are still unable to access your messages, I would encourage you to contact our support team directly so you can be authenticated on the store and our team can look into these issues for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Great for managing customer concerns. Could be integrated a little more seamlessly into the Shopify page
Thank you for your review. We'd love to hear more about how the app could be improved for you - feel free to contact our support team any time with more specific details, and they can fill out a feature request for our developers to consider. Cheers! - Brie, Shopify Support
If you haven't added a live chat option this is great...
The Inbox app from Shopify is excellent, it features:
- Quick replies for pre made replies
- Add product links to the chat
- Assign chat to staff
- You can send photos
- There is a dedicated mobile app for ios and andriod.
but it's not perfect: here's a list of features I wish it had:
- Option for Private chat
- Email the chat transcripts
- Video calling options
Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request.
Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support
good app. love the layout and instant messaging. That's all i have to say...........................
Hello La Nuit De François, thank you for the five star review!
I'm so glad to hear that your loving the layout and instant messaging! If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
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This app is great if you have someone to monitor it in real-time to give customers a quick answer to their questions.
Customers can't send pictures to us, I don't know when this function will be added, it's too inconvenient
Thank you for writing your review and for taking the time to share your feedback with us here. I can see why this would be beneficial and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
This has been excellent for us. We had very few "message" enquiries through third party apps but this one tends to trigger plenty of solid inquiries.
I like how it prods the customers to send a message without being in the way or annoying for them so they won't leave the website.
Hello Drink2Shrink Together, thank you very much for your wonderful 5 star review and feedback!
Enjoy the app and be sure to keep it updated as we will be releasing new features in the future. If you ever need any assistance or have questions about Shopify Chat or Ping, please contact our team directly, ping@shopify.com.
Best regards,
Veronica N.
Kit & Ping Support
The app is great for communicating with customers, however, I've received soliciting spam messages which can be annoying.