Shopify Inbox , 4 320 recensioner
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The app is great, I wish it has the ability to edit:
1- Text on the button "Chat with us!" .
2- Enable/Disable auto question "What's my order status?".
3- Change the color of the button which closes the chat.
Thanks for your review and feedback, ULTRA UNIT!
I will submit your feature requests to our Developers, including the ability to change the look and text of the chat button and the ability to disable/enable the automated order-look up feature. These are great suggestions!
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
It's great but it lags a lot, sometimes the page would continue to reload and reload. The app is good but it would take time to connect to shopify profile.
Thank you for taking the time and sharing this feedback. We're delighted to hear how you feel about our app! While it is possible that the lag and/or loading issues could be due to external factors, we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
The app is great but missing a few things. 1. Search function. It is currently impossible to locate past chat conversations if the chat is still open. PLEASE ADD THIS. 2. A function to send the chat to your email for records. This will be great incase something needs attention.
Hey, there. Thank you so much for taking the time and sharing this feedback with us. We greatly appreciate the suggestions on developing a search function and the ability to send or forward chats to email, and we'd be happy to pass them along to our development team for future considerations. Thanks again! -Elias, Shopify Support
Pas de souci a recevoir les messages de visiteurs. contente de la fonction de personnalisation des messages pre definis. satisfaite dans l'ensemble.
I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!
Thank you for taking the time and sharing this review! We're delighted to hear how Shopify Inbox is supporting your daily interactions with customers and we'd be happy to share the feedback on improving the UX, optimizing the response times, and adding more chat tools with our development team. Thanks again for choosing Shopify Inbox. Cheers! -Elias, Shopify Support
Llevo 3 meses usando esta app va bastante bien y cumple su función solo acotar que el tema de notificaciones si falla un poco, porque a veces me notifica y otras veces no, yo creo que si pudieran arreglar este pequeño bug le daría 5 estrellas a la app.
We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.
The integration with shopify is very nice. Order information, number, customer. It's all there. Only thing is that the app on my iphone is quicker than the website. Sometimes the browser is like a minute slower with the message. Not perfect for a chat app.
Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.
It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.
Hey, there. Thanks so much for taking the time to leave your feedback here; I can definitely see how a search function would be helpful within the Shopify Inbox app. I'll be sure to pass that onto our developers for consideration. Thank you! - Brie, Shopify Support