Shopify Inbox , 4 314 recensioner
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Add new features. the interface is more friendly now. It can do basic communication. hope to see more helpful and interesting features in the future. UPDATED if the app can add a search chat feature, that would be more helpful. UPDATED please improve to seeing videos from FB messenger attachment. UPDATED: The customer cannot share images and videos until now. Hope this feature comes up soon. Thank you
Hey, there! Thank you for taking the time to leave a review. I can definitely understand how useful those features would be for your business; I'll be sure to pass those on to our development team to consider for future updates. Thank you! - Brie, Shopify Support
Our repeat customers buy 2-3 times a year a few months between sales. I work hard to stay connected, and this app gives them an easy way to connect with me in the in-between times. I just started using it but that seems to be the way it's working for me so far.
Clients images never seem to come through to me so I always have to redirect them to email to see their attachments.
Hello Wood Finds, thanks so much for your feedback and review!
At this time, clients are not able to send images through Shopify Chat, but we are working on adding that ability. Keep redirecting them to email for now if you don't mind.
Hope that helps! Get in touch if you need anything else, our team can be reached at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.
Hello Bloomingdeal$ Furniture Store, thank you for your review and feedback! Glad you love the ability to chat with customers.
For availability hours, we are working on adding that feature so keep your Shopify Ping app up to date!
There is a great Shopify blog post on the benefits and best uses of chats. I highly recommend this read.
https://www.shopifycompass.com/tutorials/building-relationships-and-driving-sales-through-live-chat
Hope that helps! Get in touch if you need anything else.
Best regards,
Veronica N.
Senior Support Specialist - Ping
It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app
Thank you for taking the time and sharing this review. We're delighted to hear that you're finding our app good for interacting with customers. We can definitely agree that it would be good to interact with customers straight away, and we'd be happy to pass your feedback about the delays and live interactions with our development team. Cheers! -Elias, Shopify Support
It works good but need little more improvement in accuracy, notification and instigation. Overall works good.
I love the app and it really helps me communicate with my customers. Please update a block button for people who want to offer services or people who use it to harass businesses using your service.
Hi, there! Thanks so much for taking the time to leave a review for Inbox! We're so happy to know that Inbox has helped you build stronger communications with your customer base. Your idea of a 'block' feature to prevent spammers or harassment is a great idea! I'm happy to let you know that I'll be taking this feedback to our Product Development Team, so they can look into making it a reality in the future. Thanks again for your review, and we hope you continue to enjoy Inbox! -Imogen, Shopify Support
Need on Desktop:
Ability to search chats (a must)
Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there.
Save images with an extension, have to rename them every time right now to open them.
Bulk manage chats (archive etc)
Expire old chats after xxx days
Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does.
Thanks
Thank you for writing your review and for providing us with some suggestions here. I can see why all of the changes you've suggested would be helpful and I'll be sure to pass these on to our app development team. -Victor, Shopify Support
sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales
Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.
Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers.
We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support