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Work quite well. Have not experienced any issues. Love the fact I can also see all the messages coming in from Facebook and Instagram through Meta Business (fb business). Also love the ability to put messages in certain categories. Really like this app!
Functions do not work well. I have installed and uninstalled a few times to make them work but they do not work properly. Not all features are also visible to customers.
Hey, there. Thank you for taking the time to leave this review, we appreciate you bringing this to our attention. I would recommend reaching out to our live support team so they can take a closer look into this with you.
While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Marty, Shopify Support
application sympa pour toutes les messageries qui sont regroupées dans le même tunnel de communication
good
Expérience positive. Prise de contact clients aisé et conversations fluides. Je suis satisfait du service fournis.
Easy to use. Love it :)
I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.
Hi, there. Thank you for taking the time to share this feedback. I can definitely understand how having the ability to block spam converations in bulk would be helpful. We're always trying to improve our features, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support
Great app for people who want to be able to answer customer questions. Worth the money to have peace of mind knowing that our customers feel heard!
It's a great app! Mostly useful, does its job well!
The only negative side of the app is that it does not let you customize most of their text. So, appart from the questions/answers (which you are free to edit as you please), the rest of the chat (title, disclaimer, etc) you have to stick to their translation, even if you want to switch to a more formal / less formal text (which many languages have, not everyone has a simple language like American English), you can't, it kind of ruins the experience if it does not match with the rest of the site's text style.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
It is very useful in keeping in touch with customers.