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Usei para acompanhar os clientes mais rapidamente. é muito util e poupa imenso trabalho. A identificação das encomendas e a visualização imediata dos modelos que os clientes estão a ver no momento é perfeita.
Search function is desperately needed for looking back old conversation. or letting us to rename the conversation will be great.
This is a great suggestion and I can see why being able to search, rename, and filter conversations would make Shopify Inbox easier to use. Thank you for sharing your feedback with us here and I'll be sure to pass your comments onto our development team for them to review. -Victor, Shopify Support
Edited: I wish the 'Instant Answers' had rich html so we could add Bold, Italic, and URL's into those answers to direct customers with more clear messaging. App is working great and love that it is free.
Thank you for taking the time and sharing this feedback. If the customer enters their email (using the online store chat) and an account is created without a password, then they can create a password by resetting their password directly on the customer accounts page. That being said, depending on the type of customer accounts that you're using, you may also be able to send a password reset (https://bit.ly/3ZOTOgP) to your customers. If you need more assistance on this topic, then please get in touch with us via the Shopify Help Center (https://bit.ly/2AWw5VA). Cheers. -Elias, Shopify Support
Allows for more efficient communication with customers on various platforms. Convenient to have everything in one place.
I like the simplicity and it is so much easier to use than most of the other products out there. However, in it's simplicity, there are things- simple things, that would really help us out, like a search function. I just got some items back in stock (and I do have an app to alert back in stock sign ups) but it would be nice to message those customers who had asked and who may not have signed up for an alert. I also would love MORE automatic responses. Just 2 or 3 more would be great. But beyond that, I am really liking it.
Hey, there! Thanks so much for taking the time to leave your feedback here. I can definitely see how these additions would be of use in the app. I've gone ahead and passed your feedback onto our developers for future consideration. Cheers! - Brie, Shopify Support
Applicazione di per se valida, mancano alcune funzioni che la renderebbero più interessante come ad esempio una funzione più avanzata della gestione delle chat. E una maggiore personalizzazione del logo a comparsa
This is a great add on feature that allows you to keep the original email requests handy.
Overall the app facilitates easy sharing of sales promotion information to audiences from Facebook and Instagram.
Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.
So far so good. Will update after using for a few months.
One negative - can't change the default - track my order pre-filled answer.
Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support