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It does what it's designed to do. I wish there was a link to the page my customer is contacting me on. It just gives me the page title which can be hard to find sometimes and not very efficient for a fast response time. You have to always have the Inbox tab open to get desktop notifications for open conversations. Other than that, it works fine just had some design suggestions.
Hi, there. Thanks so much for taking the time to leave a review for us regarding Shopify Inbox. Your feedback regarding being able to click a link to be taken to the customer's page is a great idea. I'm happy to let you know that I've gone ahead and passed that request along to our Product Team for their considerationally. In regards to notifications, you can consider downloading the Shopify Ping web app to your store from your appropriate, official webstore and you should be able to receive notifications through that application, and not just through the open Inbox Tab of your browser. Thanks again for your review! -Imogen, Shopify Support
amazing and very easy to use.
The product's attachment makes it easier to communicate to customers.
Looking forward to having more features in the future ..
I like this app in a way that it is chatting with customers on my behalf completely independently. Forwarding the order status and aske them to be patient hahahhahaha. amazing AI.
Hi Herach, thanks so much for the glowing review and feedback!
I am so happy to hear that you're finding the app easy to use and that the automated responses are saving you time.
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Facile d'utilisation et de programmation, mise en ligne en quelques clics. Faciliter de compréhension des outils mise a dispositions, je recommande !
so far all is good
just started with the app
Ausgezeichnetes Tool. Extrem nützlich und vielseitig
So Far I Absolutely Love This app, I Love The Ease Of It & The Ability To Change Up The Message On The Messenger. I Have Zero Complaints Especially If This App Remains Free As It Should Be!
Hello FACETREASURES, thank you for installing Shopify Chat and your awesome review!
The app will indeed remain free and I hope this leads to many more sales and wonderful customer interactions.
Hope that helps! Get in touch if you need anything else, our team can be reached at ping@shopify.com.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
I just started using it a few weeks ago but it seems to be working well so far! I like that it will send responses to the customers email if I'm not available to respond right away
Please guys you need to add Whatsapp chat integration into Inbox.
I like the new updates showing customer order details. thanks
Thanks so much for taking the time and writing this review! We're delighted to hear that you like the new update on showing customers' order details. We also understand that you'd like to see a WhatsApp chat integration and we'd be happy to pass your suggestion along to our Development team.
That being said, if you need a chat integration for WhatsApp in the meantime, then we'd recommend trying something like 'WhatsApp app by Super Lemon' (https://bit.ly/3cnd55S). Cheers! -Elias, Shopify Support
Bonjour ,je suis très satisfait de cette application ,mais depuis quelques jours (depuis mise a jours de la page paiement de shopify) Inbox a disparue de mon site ,bien qu elle soit correctement activée et paramétrée ! Pouvez vous m'aider ,merci