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Only been using for a week and had a coupe of conversations. Seem to work well and is a welcome improvement to the customer experience.
I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying
Hello Lotus Energy, thank you for your review and very valuable feedback!
The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain.
Your feedback is valuable, so I will still take that to our product team, thank you!
If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
after all is said and done this app can be frustrating and sometimes confusing. But the positive side is of course the following the platform has globally .
Thank you for taking the time to get in touch and provide us with your honest thoughts on Shopify Inbox. If you're finding some aspects of using the app confusing, please feel free to send me an email at inbox@shopify.com and I'd be happy to see if I could help you with any problems you're encountering. -Victor, Shopify Support
Oh no... This has killed my SEO! Google has started crawling my pages with (1) - the notification from this app in the meta title. This looks so unprofessional on Google and has really affected my organic results. You need to fix this ASAP!!!
Hi Protein Package,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).
You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en
Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map
If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com
We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.
We appreciate you taking the time to reach out and write your review so that you could share some of the pain points you've had with Shopify Inbox thus far. I can certainly see why a lack of a search function makes browsing your conversations difficult, and why not being able to type longer messages on mobile before losing the "send" button is far from ideal.
Our development team welcome feedback from merchants and I will be sure to pass on all of your suggestions to them for their perusal. Thank you for getting in touch. -Victor, Shopify Support
Application facile à utiliser. Le plus est l'intégration de la messagerie Instagram. Dommage toutefois qu'elle ne soit pas intégrée en natif sur Shopify et permette d'envoyer des message depuis les commandes (le GROS points noirs de Shopify)
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I am very satisfied using this app, 100% recommended business running on shopify, Excellent product.
We like being able to communicate instantly and interact with our customers when they need us for questions. Need to improve few things.. Overall good application
- Frequently fails to deliver messages to customers, and resending fails as well
- Does not show images shared by users from social media channels
- Shipping status autoreply can't be disabled, even when it's not functional in your region
- Does not provide reliable status of user presence
- Notifications are unreliable, and frequently received after the customer has given up and left
Thank you for your review. We very much appreciate you taking the time to share your feedback with us. Based on your experience, I'd like to make sure we rule out all troubleshooting steps and ensure you get the support you need.
For next steps, please connect directly with our Support team (https://bit.ly/2AWw5VA) so we can investigate further.