Recensioner (5 757)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 78 % av omdömena har 5 stjärnor
  • 14 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
12 november 2023

Works good. Very simple.

Alpaca Mic
USA
4 dagar användning av appen
8 juli 2022

the app is good, but you need to improve the message box I cant scrol down when I press entire , also I can't delete the massage if I sent it by mistake

ProMommy
Förenade Arabemiraten
2 månader användning av appen
29 januari 2020

It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.

Insight Apparel
USA
4 månader användning av appen
18 januari 2022

I like the application. Very intuitive and the ability to reply quickly from the mobile app is great. I wish it was possible to show the staff avatar in Shopify Inbox on the front end. Right now, when a staff is answering, only the message is showing, not his name, neither his avatar.

AWAKE
Frankrike
2 månader användning av appen
Shopify svarade 22 januari 2022

I'm glad to hear that you've found the app intuitive to use and helpful for your business! I'll be sure to pass on your comments regarding the staff avatars to our app development team as I can see why making the changes you've suggested would be helpful. Thank you for getting in touch. -Victor, Shopify Support

6 maj 2020

I was very disappointed when i saw that you did not have the application for Android, it's extremely unfortunate the application looked really good.

La boutique des gothiques
Frankrike
4 månader användning av appen
Shopify svarade 12 maj 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

24 oktober 2023

Nulla da aggiungere alle 5 stelle! App perfetta per inserire la chat nel proprio sito, personalizzare l'interfaccia, la velocità di gestione direttamente dalla dashboard, non si può volere di più!

merceriegermaine
Italien
4 dagar användning av appen
5 september 2023

goodz

QUALIGLOW
Australien
2 månader användning av appen
16 augusti 2021

how do u delete this app? i didnt ask for this to auto intergrate on my site. terrible. someone please help

Viral Media Boost
USA
4 månader användning av appen
20 augusti 2019

At the moment this app is just not worth using.

1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.)
2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer.
3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser.
4.) No sound notifications
5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.

Editors Keys
Storbritannien
4 månader användning av appen
Shopify svarade 21 augusti 2019

Hello Editors Keys,
This is all great feedback, and rest assured that the team is paying close attention to these feature requests and frustrations about the current limitations. Many of these features are already on our roadmap.

Thanks for your patience while we work to release the next version of Shopify Chat.

Best,
Ellen

Redigerat 1 mars 2022

It works great from the first moment i installed it.
Customers really like immediate chats.
For us it is a great tool to just give that little bit extra.

CosCos.es
Spanien
4 dagar användning av appen