Shopify Inbox

The chat is injecting a (1) that affects the SEO on the Google Search Results. Update sitemap does not solve the problem either. Had to uninstall the app just beacuse of this very reason. If you (shopify dev-team) are going to make apps at all, please make some dedication and check the other alternatives and beta-test before release. Please make the necessary tweaks, bugfix and fix all these issues and the app will have great potential im sure! Got this message from the Shopify Support regarding this matter: "The matter that you mentioned is a known limitation and is coming from Google reading the site title after the inbox app sends the first message. What you can do to fix this is resubmit your sitemap to Google and the title will be updated. To do this, please review and follow the Shopify Help Document on Finding and Submitting your Sitemap. Once you have the sitemap, you can head over to Google search console, login, and resubmit this to them. It will ask Google to re-scan your site and this title error on Google will disappear once they have done this." This is only a fix short-term, the only long-term fix is for the dev-team to fix this issue and then make an app-update. Other chat-apps does not experiance this, so it should be an easy fix for the dev-team. I also have some wishes of functions to the Dev-team: - The function to see what the customer is typing before its sent.
- See what pages, ip adress, last url visited, live-url, and country etc the user is typing from.
- Add more customization to the chat in terms of how it looks, colours, branding, etc.
- Function to have the chat appear in different ways in mobile and desktop.
- Function to have the chat only appear on example the /contact page only. And not on all pages as of today.
- At the end of the chat, enable the function for the visitor to rate the conversation with 0 - 5 stars. Please look at your competitors and make the features even better than them, if anyone you have the capacity to do it, im sure!

please allow us to filter products based on tags and collection or any way, so we could send multiple products in chat to customers. That will be best. And also make it able about the customer queries if it match with any pre set questions with only one or two words.

Rest all are best.

Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that
Any solution?

Je n'ai que de la publicité de développeurs des US, Ouganda ...etc C'est désagréable et ca ne peut pas se parametrer. Donc j'arrête

It's not the most refined but it works. Feels like it needs a facelift now. Convenient though but just a little clunky

Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online.
Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app

Macht den Kontakt mit den Kunden noch näher - zumindest online.

efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers

I have had this app installed about a month and so far it works good. Notifies me when a customer sends a message and hasn't crashed. So far I have been very happy with it.

I already had a "Contact Me" link on my site.
Since adding the live chat, customer interaction has gone up considerably.
Many have resulted in immediate sales.