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Works to chat with someone online but won't send email reply when they are offline. I kept thinking I was emailing them and wondering why I wasn't getting responses. Then tested it on one of my email addresses and never got a reply. Tried fixing it with Shopify Chat Support and they didn't know what to do either. Just uninstalling for now so that I don't disappoint customers when they don't see my replies. Wish it worked though!
I'm sorry to hear that you've had this issue but thank you for notifying us about it here. I just tested this on my own store and after sending a message as a customer via the online store, I did then receive an email when I responded through the Shopify Inbox app in the admin as the merchant.
This indicates there may be an issue with your setup, or with the email address provided via the chat box on the online store. I would recommend contacting our support team again so this issue can be troubleshooted in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I hoped there was a way that the visitors could chat without leaving any contact details...that would, I believe, make things easier and faster..
Thank you for your review. I can certainly appreciate how this could lower the barriers for communication, and I have shared your feedback with our development team for consideration. -Olivia, Shopify Support
I downloaded this app. It’s on my website. But the widget is not where I want it to be, and I can’t customize it or uninstall it because it’s not in my apps list. I keep getting “reload page” errors messages. I like that it has an app, though.
Hey, there. Thank you for taking the time and sharing this feedback. While the Shopify Inbox doesn't appear in the Apps list after installation, it does appear as one of your sales channels. You can also change the appearance (https://bit.ly/3aXsm9a), and move the widget to the bottom left or bottom right of your store.
If you're unable to find the Shopify Inbox, then this is something that our Support team can help you with. Please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Cheers! -Elias, Shopify Support
Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are.
Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows the chat's ended when it has. On the customers screen it seems like continuous messaging, but on the shop owners screen, its a different visitor and a whole new chat.
Please look into these, your almost there.
Hi AVAGADA,
Thank you so much for your feedback!
Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you, the merchant, can continue the conversation at your convenience and potentially capture that sale. However, you make a great point that it could potentially signify to the visitor that you're not available and is definitely something I will bring forward to the team.
We're always looking for ways to build upon and improve our product, so this feedback is really appreciated.
I'm going to reach out to you personally over email to get some more of your thoughts on what you'd like to see moving forward.
Take care,
Ellis from Ping and Kit Support.
Excellent. We have switched over from Heyday.ai and could not be happier to switch over. The support at Heyday is probably the worst I have seen. We are happy with this system.
Ho provato questa APP che mi ha consigliato uno dei Guru, trovo sia una soluzione veramente efficace e funzionale! Facilissima la personalizzazione. Grazie
Hello All'Ortolano, thank you very much for your review! We really appreciate you taking the time to leave 5 stars.
If you ever have any question regarding Shopify Chat or Shopify Ping, please get in touch with us directly at ping@shopify.com
Wishing you lots of sales!
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Just downloaded it so not sure but the install was super easy! I like the instant responses to common questions.
I used this app to help to talk to my customers, to make sells and to make sure they get the best service I can provide.
Hello thetechiecenter, thank you for leaving a wonderful review!
I'm thrilled to hear that Shopify Chat is doing exactly what you need! If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at ping@shopify.com or directly through the Shopify Ping mobile app support.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Ich habe die App Shopify Inbox auf eine Empfehlung von Shopify Support bei uns integriert. Eine relativ einfache Einrichtung, mit super Funktionen, die unsere Kunden in allerlei Fragen auf schnellste unterstützen. Klare Empfehlung!
So amazing and easy to install. This app came highly recommended on the Shopify Masters Podcast by other businesses that use it. It's exactly what I wanted. Thank you. From Tumbled Earth!
Hello Tumbled Earth, thank you very much for your review and feedback! I am so pleased you also listen to the Shopify podcast, well done!
We have also just launched Shopify Ping for desktop, if you don't know yet. Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
If you ever have any questions, concerns or more feedback, contact us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping