Recensioner (5 723)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 78 % av omdömena har 5 stjärnor
  • 14 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 3 % av omdömena har 1 stjärnor
18 maj 2024

This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)

The Acorn Gallery
Storbritannien
Nästan 4 år användning av appen
20 augusti 2024

good

TJORI
Indien
Ungefär ett år användning av appen
15 juli 2024

The refresh on mobile is a little slow.

Givelocc
USA
Mer än 2 år användning av appen
15 juni 2024

Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses

GelaSkins
Kanada
Nästan 3 år användning av appen
10 juni 2024

I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.

Pixel8ted Designs
USA
7 månader användning av appen
1 juli 2024

Really easy to use. Would be ideal if it had a chatbot feature.

Leaf'd Box
USA
5 månader användning av appen
Redigerat 18 juni 2024

Its okay app, but not the best in the market. I am using it because its free.

Canada Greenhouse Kits
Kanada
Mer än ett år användning av appen
5 september 2024

J'aurais souhaité que les clients ne soient pas obligés de mettre une adresse mail pour envoyer le chat, mais je comprends que c'est nécessaire

Accessoires B2C
Kongo-Brazzaville
Ungefär 2 timmar användning av appen
22 april 2024

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

RavenRova
USA
Mer än 3 år användning av appen
8 november 2024

l'installation n'est si intuitive qu'il n'y parait

Marcel Robert
Frankrike
2 dagar användning av appen