Shopify Inbox

Overall it works alright, but there's too long of a delay between when the customer sends a message and when it pings on my iphone. The latency is too high. It's not like a text message that pops up within a matter of seconds. This takes minutes.

Works, well integrated with the shop easy to use, great for the customers as all the information is embedded within the platform, so you can see much of the consumer interactions and journeys.

ok

Instant Notifications: The app sends real-time notifications to my phone whenever a customer needs assistance. Whether I’m at my computer or on the go, I’m always in the loop.
Multi-Platform Support: The flexibility to respond via both my computer and cell phone is a game-changer. I can seamlessly switch between devices without missing a beat.
Efficient Customer Service: With immediate alerts, I can promptly address customer inquiries, resolve issues, and provide top-notch service. It’s like having a dedicated support team in my pocket!
User-Friendly Interface: The app’s interface is intuitive and easy to navigate. Setting it up was a breeze, and I appreciate how it seamlessly integrates with my existing workflow.

It is nice and can get better and more reliable.

I like the Phone app as it makes it so customers can actually be communicating efficiently with support.

Macht was es soll! Vielen Dank

An absolute time-saver. You can craft replies to routine questions and provide customers the info they are looking for, without much sweat.

This app allows me to chat with customers quickly and efficiently. I can answer questions and link products easily. Love it!

I would recommend the app to any Shopify website owner because it is very convenient to manage communications with the customers even if we're not online when they send a message. I gave only 4 stars because even though I was working on my website the inbox window did not open when the customer opened a chat. I was alerted later to a message in the inbox.