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Shopify Inbox , 2 767 recensioner

Antal per omdömesnivå
  • 73 % av omdömena har 5 stjärnor
  • 15 % av omdömena har 4 stjärnor
  • 5 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 5 % av omdömena har 1 stjärnor
15 oktober 2023

I know the app is free but people send messages and i don't receive them. i only knew this when i watched store recordings and saw clear messages/chat being send and email subscriptions to realize this app did not send any notifications or email to me. WHY?

Pawfect Napper
22 dagar användning av appen
Shopify svarade 17 oktober 2023

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into why those messages aren't being received: https://bit.ly/2AWw5VA. - Blair, Shopify Support

4 november 2023

I need two features that are essential.
1. Remove conversation history
2. Unblock someone

BANG 행정사사무소
27 dagar användning av appen
7 juli 2023

The inbox used to be easy but for some reason, it's not anymore. I haven't been able to respond to inquiries since June 11th and I have no idea why. I even checked the user permission to see if I gave email permissions to my colleague and there wasn't anything there.

So, I don't know what's going on but this has made me and my store look bad. If I can't provide customer support, what's the use of having this thing? I'm very disappointed right now. I won't cancel just yet but do expect this problem to be fixed ASAP.

I've never had issues with Shopify in the past and I am confident this problem will be fixed but for now, I have to be honest with my review. It's not a good one at this time. That will change once I see the problem fixed.

Pioneer Kitty Market
Ungefär 2 år användning av appen
Shopify svarade 8 augusti 2023

Hi there, thank you for your review. I am sorry to hear that you've experienced these issues and I'd ask that you email us at inbox@shopify.com so that we can troubleshoot this further. Please address your email to Victor and provide more details of the issue and I'll see what I can do to help. -Victor, Shopify Support

14 juli 2023

Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless

Best Biltong - Your South African Shop
Mer än ett år användning av appen
Shopify svarade 8 augusti 2023

Hi there! Thank you for sharing your feedback. Currently, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox. However, customers can still initiate conversations while browsing your online store and through the Shop chat on the Shop App. -Mac, Shopify Support

27 juni 2023

Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.

6 dagar användning av appen
14 juli 2023

Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?

4J Garage
Ungefär 4 timmar användning av appen
Shopify svarade 8 augusti 2023

Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support

24 april 2023

Great App, worked really well for us, but disappointed to see Instagram and Facebook Messenger will no longer be supported, having it all in one place is the main draw of this

Ungefär ett år användning av appen
Shopify svarade 25 april 2023

Hi, there! I appreciate you taking the time to leave a review. I can definitely understand why having everything in one place has been helpful. I'll definitely pass this feedback on to our developer team. In the meantime, I wanted to let you know that you can continue replying to Facebook & Instagram Messenger messages through Meta Business Suite. You can learn more about this in their help documentation here: https://bit.ly/3LataZI. -Erin, Shopify Support

14 mars 2023

App is functional, but is very limited in appearance. Don't make the chat function pop up in a massive box every time someone visits the store. It should be a small icon that expands. Also, add the ability to collapse the space where the instant answer questions go when I do not want to use them. I uninstalled and will check again in the future.

Persimmon & Co.
7 månader användning av appen
Shopify svarade 14 mars 2023

Hi, Persimmon & Co.

Thank you for sharing your experience with us. We're sorry to hear the app did not service your business needs. I can certainly understand wanting the chat box appearance to fit at a smaller scale and the ability to collapse where you input questions/answers. We appreciate you sharing your feedback and have communicated this with our development team to look into reviewing this in the future. - Victoria, Shopify Support.

24 juni 2023

Me gustaría compartir mi opinión y comentarios sobre la aplicación que comparte información con terceros y recibe spam de forma muy mesurada mientras promociona tráfico y negocios. Aunque entiendo que es común que las aplicaciones compartan información con terceros para mejorar sus servicios, me gustaría destacar algunas preocupaciones y sugerencias.

En primer lugar, me preocupa el hecho de que la aplicación reciba spam, aunque sea en cantidades moderadas. El spam puede ser molesto y perjudicial para la experiencia del usuario. Sugiero que se implementen medidas más sólidas para prevenir y filtrar el spam, con el fin de garantizar que los usuarios solo reciban información relevante y útil.

Además, la promoción excesiva de tráfico y negocios puede afectar negativamente el control sobre las métricas y el potencial de éxito de los usuarios. Es importante encontrar un equilibrio entre la promoción y el control de métricas para que los usuarios puedan evaluar adecuadamente el rendimiento de sus actividades comerciales y tomar decisiones informadas.

Adicionalmente, me preocupa que la aplicación se presente como un canal de ventas para supuestos expertos en Shopify, ya que esto podría llevar a una falta de transparencia y confianza por parte de los usuarios. Sería beneficioso brindar información clara y verificable sobre los expertos asociados con la aplicación, así como establecer estándares de calidad y proporcionar testimonios o evaluaciones de clientes anteriores.

En resumen, sugiero tomar medidas más sólidas para prevenir el spam, equilibrar la promoción de tráfico y negocios con el control de métricas, y brindar transparencia en cuanto a los expertos asociados con la aplicación. Estas mejoras ayudarían a crear una experiencia más confiable y valiosa para los usuarios.

Agradezco su atención a estos comentarios y espero que sean considerados para mejorar la aplicación en beneficio de todos los usuarios.


3 dagar användning av appen
4 maj 2023

Una app que se encuentra limitada en su personalización. No está la opción para mover el chat mediante código.

4 månader användning av appen