Shopify Inbox

It's unbelievable how much more valuable Shopify Inbox has become now that Shopify has integrated its AI agent. This update is a complete game changer for online stores.

What impressed me the most is that the AI automatically syncs with all of my products and pages, so it has a thorough understanding of my store and can answer customer questions with surprisingly accurate, store-specific information.

I also love how customizable it is. I can tailor the AI to match my brand's voice and business needs instead of settling for generic responses. Customer conversations feel much more natural while saving me a huge amount of time.

I'm genuinely impressed with this update. If you run a Shopify store, you should definitely give the new AI agent a try.

One bug I'd like to flag: when the AI agent shares a product link in a Thai-language conversation, the link resolves to the English (default) product page instead of the Thai /th/ version — even though Thai is a published, active language on my store (gentledovesflowershop.com/th/). I tested opening the Inbox widget directly from a /th/ storefront page and asking the same question there, and the product link still came back as the English URL, so it doesn't appear to be a market/redirect misconfiguration on my end. It seems like the agent's product links aren't following the storefront's active locale the way the rest of the theme does. Would love to see this fixed, since it currently sends non-English customers to the wrong-language page right at the point of conversion.

A more serious bug: the agent's internal clock appears to be running on UTC instead of my store's actual timezone (Thailand, ICT/UTC+7). I asked it "what time is it now" at 21:03 real local time, and it replied with 14:03 — exactly a 7-hour offset, not a rounding quirk. This matters a lot because the agent uses the current time to calculate delivery slot availability and cutoff windows for same-day orders. With the clock off by 7 hours, it can tell a customer they're still within a delivery cutoff when they're actually not, or the reverse. This one directly affects whether customers get correct information at the point of ordering, and I'd consider it a priority fix.

Love the app and where is was. The new update has the makings of something great but missing A LOT of things. I will change my review when the updates change. It seems too buggy to be released right now.

1. Need to be able to be notified when someone is chatting with Ai.
2. Need to be able to jump into the conversation when they are speaking with ai. I cant even open the conversation with someone to correct the mistake ai made.
3. If it answers wrong need to be able to correct the ai and also explain what it did wrong.
4. The formatting for instant answers are all wrong now. We were able to have proper spacing and clickable links. Now it is all jumbled with no clickable links.
5. I wish we could have Hyperlinks in our instant answers.
6. WAY TOO BUGGY!

The new version of the app looks slick, and it's a promising step forward, but the requirement of the customer to verify their email address for a simple inquiry is unnecessary friction. If the customer doesn't input their email address, we're unable to follow up with them. If the customer does input their email address, they're required to receive a six-digit code. The UX is confusing and creates a significant drop-off rate. Please fix ASAP!

new upgrades and ai features have turn this into a 1 star app. it has become very difficult to serve our clients with the new sign in and ai features. no data of the customer is provided in order for us to assist them

1. The update introducing the so-called AI features is terrible; the AI ​​itself is highly ineffective and frequently gives irrelevant answers, so I’ve disabled it entirely.
2. Since customers no longer need to provide their email addresses, it is impossible to distinguish between new and returning clients, and replies cannot be delivered to their inboxes, resulting in reduced engagement.
3. For customers who don't provide an email, the product SKU is no longer visible, making it unclear exactly which product they are inquiring about.
4. If a customer makes multiple inquiries during a single browsing session, the conversations are split into separate chat windows rather than being consolidated into one.

Summary: Recent updates have been increasingly poor compared to the previous version; if things don't improve, we will be forced to purchase third-party chat plugins.

One more thing: for aesthetic reasons, the quick FAQ is basically no longer visible. Previously, many questions could be answered by the FAQ.

As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.

Me gusta ahora con los agentes antes me parecía básico. Unico detalle a mejorar: la personalización del widget para hacer la letra mas grande o el icono mas grande si q se pueda personalizar aun mas.

Works a ton better than other similar apps. Being able to see a customers items in the cart, and also what page the customer is looking at when they needed help, is soooo amazing and helpful to make listings better! And works on my phone too! Now if we can get shopify to let me see sku's when looking up items in the P.O.S. then we would really be cooking.

Très bonne application gratuite. Elle s’intègre parfaitement à ma boutique Shopify et facilite les échanges avec les visiteurs. L’interface est simple, intuitive et agréable à utiliser. Je la recommande vivement !

De app werkte perfect. Maar sinds een nieuwe update zie ik geen naam en email meer van klanten omdat ze deze niet meer hoeven achter te laten. Hierdoor worden de chats ook niet meer aan klanten gekoppeld. Bezoekers moeten nu inloggen met een account wat een te hoge drempel is om een bericht te sturen voor bestaande klanten en bezoekers van de site hebben geen account. Daarnaast als we een bericht sturen terwijl de klant uit de chat is kreeg die normaal automatisch een mail. Dat is nu ook niet meer het geval waardoor klantvragen nu onbeantwoord blijven. Ik was tevreden maar met de nieuwe update heeft de app totaal geen meerwaarde meer.