Shopify Inbox

We like the idea of using the Shopify inbox on our site but in reality the app is too basic.

There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications.

To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design.

As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are.

I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

really bad getting one through the app is really annoying and impossible

Its great except if you have a customer service agent or another email for support questions you cant use this app. It will only send to the store owners email. They really need to change this - most store owners are doing their own support or have a different email even if they are and cant change their stores email to the support email for security reasons.

its always bots

ok

I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!

I don't think I am getting notified when mail arrives, otherwise I am fine with it

Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.

Impossible to change the email address that email notifications go to.

WHEN AI API CONNECTION TO THIS APP!!!!