Shopify Inbox

Ótima experiência com os clientes nas lojas.

So help ful

je peux encourager d'autres marchands a vendre sur shopify car c'est une plateforme qui a beaucoup de visibilite et qui n'est pas difficile a administrer.

The app works quite well. My only issue with the app is that the notification sound is very quiet. I am not sure if this is a setting on the app or on my phone but that is the only thing I would improve/change on this app.

Muy buena!!

Love this app!

Fast communication with customers.

for free is okay

This has worked really well for us and our customers seem happy to interact with it. Sometimes they ask bland questions but that may be to check a human is involved with the support.

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns.

3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.