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Nothing to add. Does it's Job very smoothly. It is embedded to your shop as a sales channel. FAQ and premade answers are a good tool.
Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.
Yes its great to have enquiries in one place and I find it very easy to answer to queries quickly. I think our customers really appreciate it!
I really like this app except that you can't type paragraphs. As soon as you hit the return key to make a new paragraph or if you forget and hit the return key by mistake, it sends the message before you are done with your message. It would be really helpful to be able to make paragraphs in the message to the customer.
Thank you for taking the time and writing this review! We're delighted to hear that you really like our app and we greatly appreciate the feedback! We can see how being able to type paragraphs and change the function of the return key would be really helpful, and we'd be happy to pass your suggestion along to our development team for future considerations. Thanks again! -Elias, Shopify Support
Works well and receive questions from customers fast. Love the automatic Q&As. Other then that, wish scammers wouldn't message us, but I guess that can't be helped.
Great but please you need to add a search feature to be able to find past conversations more easily.
Hey, there. Thank you for taking the time and sharing this feedback with us! We can see how having a search function for past conversations can be a useful feature for our merchants, like yourself, and we'd be happy to pass this suggestion along to our development team. Thanks again! -Elias, Shopify Support
Shopify should have increased this a long time ago! Game changer for our business. Customers feel comfortable using it. They also get email replies so they don't have to hang around. All previous order information is available to.
The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!
Thanks so much for this review. Can you tell me more about these "hic-cups"? If this is ongoing, I would advise reaching out to our live support so they can troubleshoot this for you. -Ivy, Shopify Support
Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!
Hi there, Charlie and Fox. Thanks for leaving a review for Shopify Inbox! We're so happy to hear that the app has been good to you! We agree that having a filtering feature so you can address messages from particular sources would be nice to have. I'm happy to say that I've passed this feedback along to our Product Team for their consideration. Though I cannot comment on any timelines, you can feel confident knowing that our Team sees the value of such a feature. Thanks again for your review! -Imogen, Shopify Support
It was a great trial we had for this product... we may use it in the future. For now we will explore other options