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Great!
Game Changer!
I love this tool. I tried many others before and this one is better than the other ones on the market
Bien mais parfois innaccessible dommage, si elle était 100% stable je mettrais 5 etoiles
I used to get bogged down with emails to the point of not checking inbox for days - too much junk mail! I'd miss customers' emails. Not any more! I love this app because it lets me know when I have a customer wanting to talk with me, and that's really important to me. Tip - be sure to enable mobile notifications and you'll never miss another timely connection with a customer.
its realy good cause we can easily communicate with people
The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.
Hey there, DR Mower Parts. Thanks so much for taking the time to leave a review for us. We're so glad to hear about the value that Inbox has added to your customer service workflow. Your suggestion regarding there being a search function to locate older messages is fantastic. I will be bringing this feedback to our product development team, so they can see that the desire for this feature is alive and well. Thanks again for your review! -Imogen, Shopify Support
easy to use and navigate
Easy to use on the Go cause of the app. But App doesnt allow to switch between more than one stores on the go
Thank you for taking the time to leave a review! I'm so glad you find the app easy to use. I can definitely understand how useful it would be to be able to swap between your stores within the app. I'll be sure to pass this feedback on to our development team. Thank you! - Brie, Shopify Support
Very useful app for quick communication with customers. I like the full integration into the store. I recommend it!
I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.
Hi, there. Thank you for taking the time to share this feedback. I can definitely understand how having the ability to block spam converations in bulk would be helpful. We're always trying to improve our features, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support