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Simple d'utilisation !
The Shopify Inbox helps me to communicate with my customers - and has helped to turn visitors into customers. It's an easy way to answer questions and send additional info. Love it!
This service is awesome and so easy to use! highly recommended for anyone with a shop on Shopify. Looking forward to see what else this can do!
I'd love it to be better integrated with the admin pages - aside from that - its pretty neat!
Perfect
I'm not really sure why you're not listening to your customers, but this app is horrible. Have to install Ping, then KIT (which is awful, I don't need updates every day, all day), I don't always get notifications that a customer sent a message. When I do check the app and have a message, I have no idea who the customer is. Can't respond on desktop. Very annoyed. Will be looking elsewhere for something better.
Hi Keepsakes by Ashley,
Thank you for your feedback and I'm sorry to hear you didn't have a good experience with Shopify Chat.
Kit is a free tool that is built into Shopify Ping to act as a virtual employee. Since Kit offers a range of free marketing tools such as email marketing, thank you emails, creating posts to Facebook, as well as the ability to create paid marketing campaigns on Instagram and Facebook, we wanted to get it in as many merchants hands as possible. However, I completely understand your feedback about being notified by Kit frequently. You can message "Stop" to Kit within the conversation - and that will stop Kit from sending any more proactive messages to you.
Customers are anonymized in Shopify Chat in order to ensure their privacy and that it is used as a customer support tool and not as a marketing tool. But we have since built in a feature that prompts visitors to leave an email address or phone number. Shopify Chat will then compare that information to your customer list in Shopify, and if it sees a match it will replace the anonymized visitor title with the buyer's name, email address, or phone number.
I'm going to reach out to you personally over email to follow up on the issues you were having with notifications to see if we can get that sorted out.
Take care,
Ellis from Ping and Kit Support.
i love the site but need more understanding why customers not buying but lots of traffic on website.
Hello My Sexy Black Boutique, Thank you for the five-star review!
So glad that you love the app so far. Shopify Chat is a great tool that can help in converting traffic. Here is a great article on the Shopify Blog on how to make the most out of our chat feature: https://www.shopify.ca/blog/shopify-chat.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Awesome tool to provide and receive information with customers.
This is a great app so far. Would love a way to bookmark, star, or prioritize open chats or create some kind of ticketing system. As sometimes there is follow-up required with some questions.
Also would love the ability to save/organize/tag chats.
Hey, there! I'm glad you're liking the app so far! Thanks for taking the time to leave a review and some suggestions. I can see how these can improve your workflow and make it more efficient, so I'll relay the suggestions to our development team. -Summer, Shopify Support
Honestly, its a great app. I've tested a few and this one seems the best in terms of functionality, reliability, easy of use, mobile access.... We uninstalled after the meaningly update to button design and PLACEMENT. The new design options are childish and since we cannot adjust distance from corners, we have had to set up other buttons based off where this button lands.. The update not only changed the design but also the placement, now all out buttons are out of wack. Its too much work to go in, every time the developer decided to change thing up, and adjust the other buttons.
Also in response to the review where "The app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".". The developer response is spot on! The customer can click "forgot password", on the login page, to initiate the process of resetting or creating a password