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Allows me to answer questions customers have regarding a product or order. In answering customers quickly it has brought in extra sales which I may of lost.
So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.
Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: https://bit.ly/39B4X03. Cheers! - Brie, Shopify Support
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I used this App to help me change the original email address that does not exist anymore, but it did not work. I need more help
Hello BeautyErrands, Thank you for leaving a review!
I'm sorry to hear that you are having issues logging into the Shopify Ping mobile app. I will follow up with an email to you so we can resolve the issue. In the mean time, please use the desktop version http://shopifyping.com/.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Application simple à installer et utiliser.
Bonjour ,
Super application j'en suis contant
Dommage que l'ont ne sais pas mettre l'application en français Merci Philippe
Hello Empire du Net, thank you for the 5 star review and feedback!
Although Shopify Ping is only available in English at the moment, Shopify Chat will translate to your store's theme language. For example, if your storefront is in French, then Shopify Chat automated responses will be in French too. If you are using an unsupported language, then Shopify Chat will appear in English. More on customizing Shopify Chat linked: https://help.shopify.com/en/manual/ping/shopify-chat#customizing-shopify-chat-for-your-online-store
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
they are perfect app , it is free also with all features we need , there is no need to go paid apps , they do not give even what they give , keep going shopify
I am new here, and i am happy with everything. I have no complaints.
Thank you for your huge help. Kind rtegards.
Hello maxi-diskont.eu, thank you for taking the time to leave a review! Congratulations on being new to Shopify!
I'm so pleased you are happy with everything and have no complaints. If you should ever come across any glitches or bugs, or have questions, please contact our team directly. We can be reached at ping@shopify.com or from the support section in your Shopify Ping app.
Wishing you many sales and success.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
שימוש מהיר ההודעות נשלחות לכל מכשיר אפשרי ואני מקבל את ההודעה מאוד מהר כך שניתן לחזור מהר ללקוח מאוד ממליץ על היישום
Nice and good service, I make too much upsells with shopify inbox and cancelled order too :D
will be better if integrated with FB messenger