Shopify Inbox

I mean seriously what can you expect from a free app. But in all honesty, this app is worst than free. It will cost you money in loss of customers. I've tested it as a customer. Once you click on the "Chat" you can't go back on to the shop, you have to open your site/shop on a new tab, so have the chat in one tab and your shop on another tab (Mobile device as I haven't tested on desktop). By then my customer has a high chance of losing interest because I certainly won't be bothered to switch from tab to tabs for a question. Disgraceful how Shopify can't fix their own app after so many bad reviews...

We are not able to get ringing notification on phone when a custer is jumping on the chat to solve the concerns.

I really wanted to like this app. Integration with Apple Messages works well, it looks good and everything is centralised on Ping. Plus it’s free. However, just turning this app on instantly kills my pagespeed score! It’s loading webfonts, google captchas, jquery and a bunch of other stuff. Plus I have no control over it. There should be an option to manually insert chat onto the theme, so I could get some control on how it’s loaded. Or options to disable chat on mobile version (it’s where it’s most noticeable the performance hit). Or please do anything really about performance, I want to use this app and chat service but as it is it’s simple impossible.

很好用！ 大大缩短了与客户之间交流的时间！客户的问题我们能够第一时间解决，不用像以前等几个小时。帮助我们卖家能有效察觉到产品问题所在！及时改正！顾客也能够放心购买！很好！很棒！很满意！希望能持续设计出更多高效率的软件解决用户痛点！

Sehr gute App. Wir sind sehr zufrieden, es ist eine gute Möglichkeit mit Kunden in Kontakt zu kommen.

It was very helpful setting up my clothing business and chatting with costumers very quickly. i love it.

Enter を押すと送信されるのは良くない。文字変換が頻繁にある日本語において、文章作成中のEnter は頻繁に使用するため、誤送信が頻発する。特に消費者側から文章断片が連続で送られてくるのは双方にとって良くない。

This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.

Easy to install and use. We have a large inventory selection, it makes it really easy for quick questions. Great addition to our website!

Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations
-The ability to search within old/closed conversations for emails
-The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.