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The app is good and functions - but the customization is severely lacking. Our shop is all digital goods so we don't have tracking numbers or order tracking, however there is no option to remove "Track My Order" instant answer. You also can't customize simple text fields that should be customizable. Fix those, and the app will be great.
Thank you for taking the time to write your review and for letting us know how you think Shopify Inbox can be improved. I am glad to hear that you've found it to be useful but I can certainly see why having more customization options would be beneficial for you and your business.
We appreciate feedback from merchants on how we can improve our platform and our apps, as this helps inform our decisions when changes are made. I will be sure to pass your comments onto our development team. Thanks again for reaching out. -Victor, Shopify Support
Bom, porém em alguns momentos não está enviando as mensagem, aparece como erro. Não consegui compreender o que poderia ser ainda.
La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien. La he probado y funciona bien.
Hello HomeInnove, thank you for your 5 star review and feedback! Glad to see you have tested the Shopify Chat and that it is working fine for you.
If you have any questions, please feel free to reach out to our team directly, our email is ping@shopify.com
Warmest regards,
Veronica N.
Ping Support
We are currently using this app. It is okay, we are hoping they will add some more features like, change the sound when a chat comes through, as it is quite low and quick, its easy to be missed. We with their was the option to not be notified when someone updates their cart or returns to the store etc. Would also be a lot better if the offline chats filtered through to an email so you could easily respond to customers who have left a message overnight.
Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions
Diese App gefällt mir sehr gut, sie funktioniert erstklassik. Ich habe Erfahrung mit anderen Apps die deutlich schwieriger zu handhaben sind.
Great integration, more customer interaction than with a third-party app I was using, for some reason Con would be that when set to 'email' customer if offline, every time I press 'enter' it sends an email, and I'd prefer if pressing 'enter' instead just acted as it would in normal text documents or mail managers, where it skips a line - as when typing fast, and not realizing a customer is offline, it ends up sending multiple emails.
Thank you for writing your review and I am glad to hear that you've been able to increase your interactions with customers as a result of using Shopify Inbox. I hope the tool continues to be of use to your business as it grows moving forward.
In terms of the feedback you've provided regarding how the enter button functions when sending a message to an offline customer, I can see why you'd prefer for the text to skip to the next line rather than sending a message to the customer each time. I'll be sure to pass on your suggestion to our development team. -Victor, Shopify Support
Great built-in solution from Shopify that allows you to directly talk to customers. It has been very helpful as it allows us to give our expertise and advice to clients when it comes to professional gear.
very cool App! really great!.
Would it be possible, if a customer chats with you, to see on which page he/she ist?
Thank you for taking the time to write your review and providing us with your feedback. At the top of the conversation view, you should see the name of the page that the buyer was on when they initiated the conversation. The page information does not update, and it will only reflect the page where the conversation was started.
If you have any further questions about this please feel free to email me at inbox@shopify.com. -Victor, Shopify Support
I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.