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easy to use and used often by customers. easy to use and used often by customers. easy to use and used often by customers.
absolutely terrible once again!! I dont know who is responsible for the development of this branch, but it should be fired long ago. Shopify inbox is almost as bad as the previous iteration: 1 - When a customer tried to start a conversation the dialog caption is asking for payment info, when presenting a field asking for the email. Payment info?? What?
2 - app continues to fail to notify, or notifies later almost every time there is a chat, leading to more losses in sales. A disgrace!!
Thank you Bem&star Essencial for your review, feedback and patience!
I understand the frustration of not having access to same the same features offered on iOS for Shopify Ping. Our goal is to have the same features across all three platforms (iOS, Android and shopifyping.com) this year - including saved replies, availably hours, product sharing and more! You will start to see some features begin being rolled out in Spring of 2021 and updates will continue throughout the year.
Your feedback is very important to us as we use it to improve Shopify Chat and Ping. If you ever have any questions, or additional feedback please contact us directly at ping@shopify.com and we would be happy to help.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Shopify Inbox is finally getting enough functionality to begin being useful for many merchants. Here's how to get to five stars, Shopify: -Customers need to be able to attach images in chat
-Team members should be able to have internal discussions about a chat that the customer can't see. Our current workaround is to communicate outside of Inbox to discuss issues in Inbox
-Add the ability to turn off 'add to cart' and 'buy now' when inserting Products in chat. We want people to see our subscription options and 'add to cart' and 'buy now' allows the customer to bypass the product view and miss those options
-I dream of Shopify offering a customer Knowledge Base feature for merchants with a nice standardized theme. In addition to having this knowledge base available from store menus, customers can search this knowledge base within the chat client, saving support agents a lot of time. Intercom does this really well
-Chat conversations can be synced to CRM software like Hubspot
-Customers can see the agent's name (or handle) in chats as opposed to the chat always being from "Company Name"
-Agents can upload a profile photo
-Collision avoidance so multiple agents don't accidentally respond to the same chat at the same time. This could be as simple as allowing agents to see when other agents are typing on a chat
-Agents can set their availability to away which will pause audible notifications
-Browser notifications should not show each message from a customer and another agent to all agents. With multiple ongoing conversations, this gets very loud and when an agent is helping a customer, the other agents do not need to see every message sent in those chats
-Just because someone enters their email address on Chat, it doesn't make them a Customer. We define a customer as someone who has made a purchase, so it would be nice to have a separate bucket for these contacts instead of adding them all to the customers list in Shopify. Alternatively, if Customers in Shopify were renamed Contacts, this may make more sense
Thank you so much for taking the time to write your review and to lay out all of your suggestions here. It's greatly appreciated and I can see why all of the recommendations you have made would help make Shopify Inbox an even more useful tool for you and your business.
Merchant feedback plays a big part in how our development team decides how to improve our platform, and this is especially true of our apps and Shopify Inbox in particular. I will be sure to pass all of your suggestions onto our team for their consideration. Thanks again for getting in touch. -Victor, Shopify Support
nice
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It's a great app when you're using the desktop version within the store, but 1 star gets knocked off for the mobile version. Mobile is sloooow and buggy and long conversations with a customer make the app almost unusable.
Hello, we really hope that the Shopify Inbox can add a option that only the clients who have ordered / the clients who have registered can send us the messages. Because now we do not provide the cutomised customer service to all the clients. Thanks.
Hello, there. Thank you so much for taking the time to share this feedback with us! We understand that adding an option to only allow clients who have made purchases or registered for an account to send messages is important to you, and we'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support
Works well but could use some tweaks.
Pratique, efficace, avec notifications, permet une réactivité certaine !
Me encanta porque tengo la facilidad de responder a todos los mensajes desde un mismo chat, ademas de poder asignar conversaciones a otros empleados, la respuesta es inmediata y pienso que eso es fundamental para la confiabilidad.
I really like this as an addon to my Shopify store.
I wish I was able to edit and delete sent messages, however.
Keep it up,
Argiris