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This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.
Hi, there! Thanks for taking the time to leave us a review. Your photo upload suggestion is certainly a great idea of a feature, so I'll be sure to pass that along to our development team for their consideration. Images can be helpful when it comes to supporting folks, and getting context around issues, so I understand the desire for this entirely. Thanks for the suggestion! -Imogen, Shopify Support
Easy to install and use. We have a large inventory selection, it makes it really easy for quick questions. Great addition to our website!
Overall we are pretty satisfied with the Shopify Inbox. There are some additional features we'd like to see, including: -Sending Conversation Transcripts within the conversations
-The ability to search within old/closed conversations for emails
-The ability to get to an old conversation from the customers page (while there is a link that takes you to Shopify Inbox, it does not follow all the way through to the specific conversation.) Lastly, we've had some trouble with the desktop notifications working some of the time and not others. While the mobile notifications have worked well, most of our users are on desktops when monitoring Shopify Inbox.
Thank you so much for taking the time to leave a review here; I'm so glad to hear that the app is working for you overall. I'll be sure to pass along these valuable pieces of feedback to our development team for you. Thanks again! - Brie, Shopify Support
Good tool to chat to customers. I wish there was better spam blocking and filtering of people offering marketing services—super irritating. Otherwise, great.
Its amazing
Overall this apps is great. And I will giving 5 star if this app allow send images through the chat
estou iniciando minha loja e parece funcionar bem, seria interessante apresentar a imagem da loja para o cliente.
Really nice integration! It would be great if on the mobile version the chat with us icon is smaller or can be removed everywhere but on some pages if the customer deletes it. e.g.: it is annoying on a product page when you want to look at the product images and it covers some functionality. otherwise great features
Thank you for writing your review and I am glad to hear that you've enjoyed using Shopify Inbox and the integrations it offers. We appreciate your feedback on how the app can be improved, and I can certainly see why being able to customize the chat box icon on mobile would be of use. I will be sure to pass your suggestion onto our development team. -Victor, Shopify Support
It's an okay start, but the browser based functionality is where we need to be.
As it stands, you can't even set a conversation to closed from a browser.
Piping everything thorough a phone app means you're forcing a company to use someone's personal device to monitor messages, rather than having a team take care of it.
Hi Little Shop of Magic, thank you for the review and feedback!
Although the app functionality seem limited at this time for our Web users (shopifyping.com), we are working releasing all features, message management, across all platforms (iOS, Android and Web) throughout the year. We recently released the ability to assign conversations to Staff for Web. Keep your app version up to date to see those releases.
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
除了打开速度较慢，其他的挺不错的， 方便沟通，内嵌简洁。如果商店一直保持在线的话是非常便利的软件，可以快速响应客户信息。但是不在线的话，也会有邮件告知有客户来信息，但是无法查看到信息的具体内容，需要重新登陆并查看，这一点不太便利。