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I first watched a video tutorial about the advantages of it, then i followed the step by step and it was super easy to install.
Hello Infinity by Sammy Voigt, thank you so much for your fabulous 5 star review! That video is super helpful and I'm very happy you took the time to watch it first.
We have many video tutorials available in our Youtube Help Center channel, https://www.youtube.com/channel/UCSG_dVp-hi_hWP-Z7DlpRgQ if you want to look at other ones to help with your e-commerce journey.
Hope that helps! Get in touch if you need anything else and wishing you all the best.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Going to have to agree with the other reviews. Looks like a great free app to add directly from shopify but it's absolutely worthless to me without android or desktop support to answer messages.
Hello Spinnywhoosh Graphics,
Thanks for your feedback, and we completely understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. The team is actively thinking about the best way to deliver this feature to all merchants.
Best,
Ellen
I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you
good tool for customers to contact store owners
Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!
From a former Shopify employee:
Why does it keep logging me out? Why does it eat my messages before they are sent?
Stop spending time on AI and just get basics right.
Good job!
Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app
Hi RealtorShop.ca
Thank you for your feedback. I'm sorry to hear you didn't have a good experience with Shopify Chat.
Our team is constantly adding new features and looking for ways to build on the app. I'm going to reach out to you personally over email to get your thoughts on what you'd like to see improved and I'll be sure to pass that along to our team. :)
Take care,
Ellis from Ping and Kit Support.
Easy to setup, smart with how phone numbers and email are integrated - and auto knows who is a customer.
Hello Backyard Botanic | Plant-Dyed Goods, thanks so much for your 5 star review and feedback!
We are pleased you found the setup easy, that was definitely a goal of ours! Hoping this channel leads to more conversions through customer conversations.
If you don't know already, we have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
Contact us directly if you have any questions, ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
I have been using this app for over an 7 months now. The features that this app provides are great. I can share photos, product, discounts information. Really like this app.
I'm delighted to hear that you've enjoyed using Shopify Inbox for these past 7 months and I hope that it continues to be of use to you in the future. Thank you for getting in touch and sharing your experiences with the app here! -Victor, Shopify Support