รีวิว (4,745)

การให้คะแนนโดยรวม
4.8
จำนวนต่อระดับคะแนน
  • 78% ของการให้คะแนนคือ 5 ดาว
  • 14% ของการให้คะแนนคือ 4 ดาว
  • 4% ของการให้คะแนนคือ 3 ดาว
  • 2% ของการให้คะแนนคือ 2 ดาว
  • 3% ของการให้คะแนนคือ 1 ดาว
10 มิถุนายน 2020

The app is ok but why do you you need full access to use the app? I wanted my assistant to manager the chat but i do not want to give her full access.

Hair So Fab
สหรัฐอเมริกา
20 วัน ในการใช้แอป
Shopify ตอบแล้ว 10 มิถุนายน 2020

Hi Hair So Fab!
Thank you for your review. At this time staff accounts require full permissions to use Ping and Shopify Chat due to the fact that the app provides the ability to share draft orders with custom discount codes and shipping rates. However, we plan to address those required permissions in the near future in order to allow you to grant access to limited permissions staff members. :)

If you have any other questions at all, please don’t hesitate to reach out to our support team at ping@shopfiy.com, we’re happy to help!

22 สิงหาคม 2021

Can not change the language. Can not delete sections. Can not customize for convenience.
Why lunch a product that is not ready!?

פריקפוא
อิสราเอล
17 วัน ในการใช้แอป
31 สิงหาคม 2020

I like how it ties together messages from different places - BUT the dealbreaker is there's no field for the customer to enter their email address. So if I don't respond IMMEDIATELY to a text, the customer browses off my site and there's no way to reach them again. Really strange execution for an app that's supposed to help customers get answers.

PocoPet Ultralight Dog Carrier
สหรัฐอเมริกา
16 วัน ในการใช้แอป
Shopify ตอบแล้ว 11 กันยายน 2020

Hi PocoPet Ultralight Dog Carrier,

Thank you for your feedback!

Our team has recently added a feature into Shopify Chat that prompts all visitors to leave either an email address or a phone number in case you're not able to respond to them in time.

Currently Shopify Chat will only recognize North American phone numbers, but if the buyer leaves an email address Shopify Chat will look through the 'Customers' section of your Shopify Admin for a match. If it matches the email address or phone number to an existing customer it will replace the buyer's placeholder title in Ping with their name, number or email address (depending on what's listed in the customer record in Shopify). If it can't match them to an existing customer it will create a new customer record in Shopify for them instead. :)

If you have any other questions or feedback please don't hesitate to reach out to our team at ping@shopify.com

Take care,
Ellis from Ping and Kit Support.

27 มกราคม 2022

App is simple enough. No fancy features like Tawk.to and its ok. However design is terrible. Pop-up window's top part goes out of screen on small desktop screens/resolutions. Also chat icon has too much margin. It is located far away from corner of mobile screen. It should be just pixels away from edges but right now it is too far away.

Özel Beslenme
ตุรกี
10 วัน ในการใช้แอป
Shopify ตอบแล้ว 7 กุมภาพันธ์ 2022

We appreciate you writing your review and sharing your feedback with us here. I can certainly understand why you are not a fan of some of the design features you have mentioned, and I will be sure to pass your comments onto our development team for them to consider. Thank you for getting in touch. -Victor, Shopify Support

16 ตุลาคม 2019

I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.

The Beer Library
นิวซีแลนด์
9 วัน ในการใช้แอป
2 พฤศจิกายน 2022

Very disappointing: I installed this app after Shopify notified me that they no longer supported my previous (shopify supported) app for chats. But this app only functions in one language, hopeless for all those gazillions of websites that are multi-language. My translation app (previously recommended by Shopify) cannot intervene as Shopify Inbox is a widget that seems to be loaded onto the page via an iFrame, meaning that the content is stored somewhere else and just loaded in. Sadly, Langify cannot access this type of content. Shopify's answer is to recommend 6 other translations apps. Perhaps they'd like to pay for someone to do the back office work necessary to load up all the translations again!

BEVERLY SMART
ฝรั่งเศส
6 วัน ในการใช้แอป
Shopify ตอบแล้ว 19 ธันวาคม 2022

Hi Beverly, thank you for writing your review. I can understand your frustration with the limited language translation options within Shopify Inbox and we appreciate you taking the time to detail the experience you've had with the app when trying to add more languages. Our development team welcome feedback for Shopify Inbox as it helps us decide how to improve the app moving forward and I will be sure to pass your comments on to them. -Victor, Shopify Support

13 กันยายน 2020

Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.

Conscious Ink
สหรัฐอเมริกา
5 วัน ในการใช้แอป
Shopify ตอบแล้ว 21 กันยายน 2020

Hello Conscious Ink, thank you so much for your feedback!

On IOS, you can set chat availability in your app settings, but the Android version does not have this feature yet. We are working on adding more options and features in the near future, so definitely keep your app up to date!

Feel free to reach out to our team if you need anything or if you have further feedback. You can reach us directly at ping@shopify.com. Thank you!

Hope that helps.

Best regards,
Veronica N.
Kit and Ping Support

17 พฤษภาคม 2021

We had the chat installed, but it has the following problem: you open the chat, type your message. Then you are asked for your email. If you have entered the email, you have to type the chat message again. That's anoying for the customer.

Punkt & Strich
เยอรมนี
3 วัน ในการใช้แอป
แก้ไขเมื่อ 4 สิงหาคม 2020

Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are.

Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows the chat's ended when it has. On the customers screen it seems like continuous messaging, but on the shop owners screen, its a different visitor and a whole new chat.

Please look into these, your almost there.

AVAGADA
ไนจีเรีย
ประมาณ 19 ชั่วโมง ในการใช้แอป
Shopify ตอบแล้ว 11 กันยายน 2020

Hi AVAGADA,

Thank you so much for your feedback!

Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you, the merchant, can continue the conversation at your convenience and potentially capture that sale. However, you make a great point that it could potentially signify to the visitor that you're not available and is definitely something I will bring forward to the team.

We're always looking for ways to build upon and improve our product, so this feedback is really appreciated.

I'm going to reach out to you personally over email to get some more of your thoughts on what you'd like to see moving forward.

Take care,
Ellis from Ping and Kit Support.

แก้ไขเมื่อ 16 สิงหาคม 2019

If you aren't always ready to respond in seconds, this will only be a source of frustration on both ends. Customer doesn't know if you're typing a response, but more importantly you can't reach them if they close the page.

I also tested on a separate iPhone, as if I were a customer. I initiated a chat, which took up 95% of my viewport. Then I minimized it so I could continue browsing. The shop owner (me on another iPhone) replied, but there was no way for me to know that unless I manually expanded the chat bubble again. According to Shopify, "Customers using Safari on an iPhone, iPad, or Mac will see Apple Business Chat. All others will see Shopify Chat." ...I've had an iPhone since they were first released in 2007 and I have no idea what 'Apple Business Chat' is--but regardless nothing special happened. The chat looked exactly the same as it did on my PC.

The option to capture an email could save this app for me. I don't have a customer service team always ready to respond in an instant. I'm a guy with a life and it might take me a few minutes.

Best Maps Ever
สหรัฐอเมริกา
ประมาณ 1 ชั่วโมง ในการใช้แอป