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The previous version was working well. The new version harms our business significantly. Please revert it back to the previous bold and clean version. V
Hi Natuross, sorry the updated design is not working for your store. The previous widget cannot be restored, but you can customize the new one from Sales channels → Inbox by selecting the pencil beside Inbox. This opens the theme editor, where you can flip "Invert activator colors" to make the chat more visible. Coming soon we will enable more settings for font size etc.
I was really happy when the AI was working, but it suddenly disappeared. Now I have to respond to customers manually instead of the AI agent. Could you please check why this happened?
Hi HWANGSIL, sorry you ran into an issue. We had a brief outage that should have resolved. I just confirmed on your site that chat with AI agent is working. Let us know if you see a problem again.
We need localized features on the app (at least multiple language support for the welcome message on the chatbox)
Er vild med den nye Agent funktion - Den skal i videreudvikle på!
最近的更新一以后非常得不好用，为什么要这样子？
Das neue Update ist leider sehr schlecht. Bitte rückgängig machen.
Shopify Inbox is easy to set up and helps me communicate with customers quickly. The chat features are useful, and it works well with my Shopify store.
bitte sofort wieder die funktion einbinden das kunden mit email chat schreiben können so ist das nur müll die app es bringt nur mehr chaos rein BITTE SOFORT EIN UPDATE machen....
Danke for the feedback, and following up on my email: the email chat function you asked for is back. A new Inbox setting lets customers start a chat by sharing just their name and email, like before, with no account or code. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler flow your customers were used to.
Ich bekomme meine Nachrichten auf mein Handy, und kann die auch sofort beantworten. Die KI schreibt selbst schreibt schon Antworten vor die man auch so übernehmen kann. Aber immer schön vorher einmal durchlesen.
The newly added feature that forces customers to register with an email address and receive a verification code is really bad.
Thank you for the feedback. The verification code is no longer required to chat: a new Inbox setting lets customers start a conversation by sharing just their name and email, like the previous Inbox. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to verified sign-in because it confirms the customer owns the email they leave, which protects you from fake contact details, but the lower friction option is now yours to choose.
