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app is working nice receiving messages from Insta and FB, but is there a way I can see attachments that customer is sending ?
Hey, there. Thank you so much for taking the time and sharing this feedback with us! While you can send images to customers with Shopify Inbox (https://bit.ly/39J3Prc), there isn't a way for customers to send images or attachments at the moment. Nevertheless, we understand that this is an important feature to you and we'd be happy to pass this suggestion along to our development team for considerations on future releases. Cheers! -Elias, Shopify Support
Se cierra la sesión muy seguido y no puedo ver los mensajes; tengo que chequear si está iniciada para no responder tarde algunos mensajes
Super
This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.
Hey, there! Thanks for leaving a review; I'm so happy to hear that you're finding the app to be useful. I can definitely see how handy it would be to indicate if another staff member is typing - I'll be sure to pass that on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
I use this to receive text messages on my website. It would be nice if it had a spam blocker. There is quite a bit of spammer out there.
We appreciate you taking the time to write your review and sharing how you feel Shopify Inbox can improved. We are aware that spam messages are an issue for many merchants using the app and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
Uso esta aplicación para responder dudas de los clientes, lo que desconozco es si puedo tener respuestas rápidas grabadas
good tool for customers to contact store owners
Easy to use and the tag function is good.
Most of my customers are unable to receive my responses even when they are online, and also my responses are going to their spam and junk folders so a lot of the times they don't even know that I've responded to their inquiries.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Shopify Inbox app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
It's helpful