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4 Ağustos 2020 tarihinde düzenlendi

Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are.

Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows the chat's ended when it has. On the customers screen it seems like continuous messaging, but on the shop owners screen, its a different visitor and a whole new chat.

Please look into these, your almost there.

AVAGADA
Nijerya
Uygulamayı kullanma süresi:Yaklaşık 19 saat
Shopify yanıt 11 Eylül 2020

Hi AVAGADA,

Thank you so much for your feedback!

Since Shopify Chat is a live chat feature, and we know our merchants are often busy and cannot get to visitor conversations immediately at all times, we wanted to provide a way for visitors to leave some information so that you, the merchant, can continue the conversation at your convenience and potentially capture that sale. However, you make a great point that it could potentially signify to the visitor that you're not available and is definitely something I will bring forward to the team.

We're always looking for ways to build upon and improve our product, so this feedback is really appreciated.

I'm going to reach out to you personally over email to get some more of your thoughts on what you'd like to see moving forward.

Take care,
Ellis from Ping and Kit Support.

14 Temmuz 2023

Just enabled chat 2 hours ago and have already received 8 spam messages. What can we do to block these spammers?

4J Garage
Avustralya
Uygulamayı kullanma süresi:Yaklaşık 4 saat
Shopify yanıt 8 Ağustos 2023

Hi there, thanks for your review. Spam messages are often an unfortunate inevitability when you open up lines of communication on your store, but you can block messages within Inbox when you see that they are spam. You can also enable Google reCAPTCHA on your store to prevent bots from contacting you: https://shopify.link/2drP. -Victor, Shopify Support

16 Ağustos 2019 tarihinde düzenlendi

If you aren't always ready to respond in seconds, this will only be a source of frustration on both ends. Customer doesn't know if you're typing a response, but more importantly you can't reach them if they close the page.

I also tested on a separate iPhone, as if I were a customer. I initiated a chat, which took up 95% of my viewport. Then I minimized it so I could continue browsing. The shop owner (me on another iPhone) replied, but there was no way for me to know that unless I manually expanded the chat bubble again. According to Shopify, "Customers using Safari on an iPhone, iPad, or Mac will see Apple Business Chat. All others will see Shopify Chat." ...I've had an iPhone since they were first released in 2007 and I have no idea what 'Apple Business Chat' is--but regardless nothing special happened. The chat looked exactly the same as it did on my PC.

The option to capture an email could save this app for me. I don't have a customer service team always ready to respond in an instant. I'm a guy with a life and it might take me a few minutes.

Best Maps Ever
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 1 saat
5 Ocak 2021

If you use iOS, this app is great! If not, move on. I was excited to use this app because it integrates so well with the rest of Shopify, however many of the features are only available if you are using the iOS app (availability hours, saved replies, link to products and discounts, etc). Desktop and Android only give you access to the basic chat without the ability to edit any of the settings or more advanced chat options. Hopefully they update the desktop interface to include the ability to manage settings and full chat options, because everything else about it looked really promising and easy to use. Installation was very easy, the only issue is that the chat button is enabled automatically before you've customized any settings. It's easy to disable so just be aware to do that if you are not ready to start customer chats right away.

Socksmith
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:42 dakika
Shopify yanıt 1 Şubat 2021

Hello Socksmith, thank you for the honest feedback and detailed review!

While we don't currently have all the features available across all platforms, our Developers are working on releasing iOS features across all Shopify Ping platforms (iOS, Android and Web) later this year. I hope that once all features are available on Android, you'll give Shopify Chat another try! Feel free to update your review once you give Shopify Chat another chance.

If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.

Thanks again!


Ruby C.

Senior Support Specialist - Ping

23 Eylül 2021

Doesn't allow you to delete the FAQ: "can I get an update on my order status". Since I couldn't delete it, I just turned it off. So not using the chat feature within the store. I would use it if they allowed us to delete that. I know many others have asked for that.

Kroose Tart
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:39 dakika
Shopify yanıt 4 Ekim 2021

Hey, there. Thank you for taking the time to leave this review. We appreciate you providing us with his feedback and I can certainly see the potential benefit in your idea. I can certainly see the potential benefit in removing this status message. There is currently no way to remove this message, however, I would be happy to send your feedback up to our developers for future consideration.
Thank's again!. -Marty, Shopify Support

10 Haziran 2020 tarihinde düzenlendi

Unfortunately had to disable the app because it's lacking a couple of standard features in comparison to other visitor chat apps. Also, as Ping for Android took a while, would have expected at the very least, it would have the same features as the IOS verison. For now it doesn't - one example, can't set availability hours.

NNEYAH Cards & Gifts
Nijerya
Uygulamayı kullanma süresi:37 dakika
Shopify yanıt 16 Haziran 2020

Hi NNEYAH Cards & Gifts.

Thank you for that feedback.

There are some features that were not added in the initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, as well as working with Kit, will be added in the future as we build upon Ping for Android.
 
Due to the rapidly changing e-commerce landscape we wanted to get what free tools we had available in the hands of our merchants as quickly as we could, which is why some features were omitted. 

If you have any questions or additional feedback as to what you’d like to see in Shopify Chat on Android moving forward, please feel free to reach out to our team directly at ping@shopify.com.

19 Kasım 2022

La App è fatta molto bene ma non è possibile una funzione essenziale: disabilitare la visualizzazione e nascondere il modulo pre-chat dove vengono richiesti il nome, cognome ed email del visitatore.

Grimandi calzature
İtalya
Uygulamayı kullanma süresi:27 dakika
30 Temmuz 2020

Seemed like a good idea to download the app, runs smoothly on a desktop but cant send messages using an iPhone and cant minimise the chat to allow customers to continue shopping

House of Flora
Birleşik Krallık
Uygulamayı kullanma süresi:23 dakika
Shopify yanıt 11 Eylül 2020

Hi House of Flora,

Thank you for your feedback! I'm going to reach out to you personally over email to see if we can troubleshoot the issue you were having with the chat not minimizing.

Shopify Chat, when viewed on a mobile device, should have an option to be minimized. However, on some occasions we've seen other apps move Shopify Chat's button up slightly, pushing the minimize option off screen.

Take care and talk soon,
Ellis from Ping and Kit Support

9 Haziran 2021 tarihinde düzenlendi

I wanted to like it, but there are issues. First, as others have said, why make the customer enter their phone number? OK - so it tells the operator that the number links to a customer account, but the operator cant click on anything to get to that account. Same goes for order numbers - they don't link - that would be useful. Worse, it doesn't identify when someone is logged into Ping, which is where the operators have to be to read messages, so that if someone closes their Ping window the chat button stays there, allowing customers to try and chat but get no response. Actually a huge negative for customer experience. Fix that stuff and we can talk. Until then, I have to go elsewhere.

Mad Micas
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:17 dakika
10 Mayıs 2020

You must be kidding me. I am surprised that Shopify business team have undermined Android users so heavily. You guys are a billion dollars business and could not afford to release Android version at the same time. Shocking.

Sturdy Sports
Avustralya
Uygulamayı kullanma süresi:9 dakika
Shopify yanıt 12 Mayıs 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".