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BLOCK SENDER FEATURE SORELY NEEDED. The same person spams me over and over and all Shopify Inbox lets you do is block the conversation. Absurdly useless!!!
How could you mess up this app so badly? Customer need to create an account now in order to ask simple questions?
Thank you for the direct feedback. Customers should not need an account just to ask a simple question, and we built the option back. A new Inbox setting lets customers start a chat by sharing only their name and email, like classic Inbox, and it is rolling out to all stores now. We default to sign-in because it confirms the customer owns the email they leave, so your follow-ups reach a real person, but the choice is now yours. You will find it under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline.
I am forced to delete this app and switch to another one. The latest update makes communicating with clients very difficult.
I love the fact when the customer respond a response is already typed in the reply
Agent is limited; even if we give it info, it keeps responding as if it is clueless.
Getting answers completely wrong. I need help turning the chatbot off.
Very helpful replying back with the customers when I'm not around to communicate with them.
The latest update completely changed how it looks for the worse. It isn't something you can can change like a theme feature.
I will be removing this app as soon as I can make a replacement.
Thanks for this review. You asked for more control over how the chat looks, and that is now live. In your Shopify Admin, go to Sales channels > Inbox and click the pencil icon next to the Inbox name. It opens the Theme editor on the Inbox app embed, where you can adjust text size, chat button size, and colors, so the chat can be as prominent or as subtle as you want.
It’s not as user-friendly as before, and I don’t like the new design. I hope you can bring back the previous version.
I can't open the chat box, it keeps showing 'Error occurred' 'Please try again'
Hi AIX-studio, sorry you ran into an issue. We had a brief outage that should have resolved. Is this still a problem you are seeing?
