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I appreciate being able to immediately see and respond to customers if we're busy.
This app was great until the rules were changed. I can no longer reply to customers on the app--I have to go to email. That significantly changes the effectiveness of this app. Prior to the change I was able to close 5 sales.
Hey, there. Thank you for taking the time and writing this review. Due to the A2P 10DLC Compliance (https://bit.ly/3aUjNMb), there were some changes made to how messages are sent. However, if the customer is present on your Online store, you can respond directly via the chat window.
We understand that you'd like to be able to respond directly through the app, and we'd be happy to pass your feedback along to our developers. Cheers! -Elias, Shopify Support
I had no issues with the app. I ditched facebook chat for this one on all my websites and I have absolutely no regrets!
Thank you so much for taking time to leave this review. I am so glad to hear Shopify Inbox is working well for you. -Ivy, Shopify Support
excellent, agréable a utiliser, je le recommande , les messages d'absence, les réponses automatique....
It was so easy to install and straight forward function. I haven't used it long enough but so far so good.
Hi Posh Dress Code, thank you for the 5 star review!
So glad to hear that you find the app easy to install and easy to use so far! Here is a link to an article on how to optimize a chat feature to get the most out of it: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
great
My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.
Hi there, Soaps By Us! Thanks so much for taking the time to leave a review for us, and for Inbox. Chatting instantly can be a challenge sometimes, especially when you're trying to make sure both you and customer are available. Thankfully, when using a mobile device, and even on desktop, you can enable push notifications so you can be alerted whenever a customer chats in via Inbox. So instead of a text alert, you get a little push notification! You can look into how to set up these notifications at this link here: https://bit.ly/3GrH4mc. -Imogen, Shopify Support
I think this app has worked well for me on my website. I would like it if I got a text notification to my cell phone number when I had a customer message ( there may already be this option and I just haven't found it yet) Otherwise, works good for me
Thank you for taking the time to leave your feedback here! I can definitely see how a text notifcation could be handy. I'll be sure to share that with our developers for you. Cheers! - Brie, Shopify Support
User friendly. Helps and gives more interaction with customers. Helped with their sizing questions and such.
Hi fikaboo, thank you for the 5-star review and sharing your experience!
I'm glad to hear that you think Shopify Chat is easy to use and has helped you communicate with customers. I hope using Shopify Chat will lead to more conversations and conversions!
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
Great connection point with customers. Product suggestions help convert my browsers into buyers. Keep up the great work!