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App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!
Thanks so much for taking the time and writing this review! We're delighted that you're enjoying our app and it's meeting your needs. We appreciate your feedback about having more customizations and an away mode, and we'd be happy to share these suggestions with our development team. Much appreciated! -Elias, Shopify Support
I appreciate that this is a free app supplied by Shopify for which I am grateful. However, it has nearly no customization, notifications through Ping Android App are appallingly bad and inconsistent and so often I get messages but don't know until the customer has left. No time stamps on messages means you don't know whether customer left 1 minute ago, so might be able to recover via Email immediately or whether it was 1/2/3 hours before. Some of us SME owners are too busy at the moment to keep checking their phone just in case someone messaged. Am now looking at paid alternatives unfortunately.
Hello Ab Fab Textiles, thank you very much for this great feedback! This is exactly what we need to know in order to improve the app.
Customizing the Android version is something we are working on and will be releasing more features soon. It's a big request from merchants right now.
While time stamps are there for the day, they are not available for the hour - again, this is something we are working to release.
But I will also follow up with a personal email to you, as I think we can discuss this further. Please keep an eye on your inbox for an email from me.
Hope that helps!
Best regards,
Veronica N.
Senior Support Specialist - Ping
I love that my staff can handle messages coming into the website and FB all in one place without having to access my FB account. It also gives us a way to see the conversations, so we know what is going on.
Pretty Good! But I have to sign in every time rather than get an instant response by email ... all good though!
Gosto bastante desta app, e se procuram uma app gratuita para adicionar um chat ao vosso site, esta app é a correta. Em termos de melhorias acho que no futuro seria interessante podermos customizar a aparência do chat por exemplo quando estamos off da loja. Obrigada :)
Working well, it's nice to have contact with the clients. Look forward to using it more,Working well, it's nice to have contact with the clients. Look forward to using it more
I love the app, and will continue too use it. I Weill let why other friends that have a com store know about it as well
great app....................i recommended.......this is perfect application.................good luck
Works a lot better than it used to! Updates are awesome. Customers love that they don't have to stay online and can just be emailed a response.
Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.
Hello Metziko Collection, thanks for your great feedback and review! We are working on making this work for multiple Shopify stores, although I do not have an eta on that yet.
At this time, one workaround is to use a phone device for one store, and then login to the desktop version for another store. The desktop can be found at shopifyping.com
Hopefully that will help a little bit, but if you have further questions or feedback, please feel free to contact us directly. Our team can be reached at ping@shopify.com
Warm regards,
Veronica N.
Senior Support Specialist - Ping