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It is a very simple and nice app. But why can I not remove this "Can I get an update on my order status?" Thats a standard question and everyone can see the standard question. The app is not very useful with this question. I can see that many are asking about this.
Hey, there. Thank you for taking the time and writing this review. While the "Can I get an update on my order status?" is always there for the customers, it doesn't count towards the 4 active FAQs. Nevertheless, we can see how this question isn't very useful for some stores, and we'd be happy to pass this feedback to our teams. Cheers! -Elias, Shopify Support
I am new here, and i am happy with everything. I have no complaints.
Thank you for your huge help. Kind rtegards.
Hello maxi-diskont.eu, thank you for taking the time to leave a review! Congratulations on being new to Shopify!
I'm so pleased you are happy with everything and have no complaints. If you should ever come across any glitches or bugs, or have questions, please contact our team directly. We can be reached at ping@shopify.com or from the support section in your Shopify Ping app.
Wishing you many sales and success.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Works fine with shopify theme! Could have more design settings. For example other type of chat icons.
Hi there Knifehero, thanks for leaving a review and providing feedback!
Customizing the chat icon will help with overall site branding and is great feedback that I will be sharing with the team. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
I have had two conversations in the past two days that lasted over an hour where I had to re-explain myself several times. I had one desired outcome yesterday, and a different one today. Neither one were resolved. Each time they offered solutions that were not at all related to my questions. I am left feeling confused and super frustrated.
Hi, there! Thank you for taking the time to review Shopify Inbox. I can appreciate it can be a frustrating experience when you do not get a resolution right away. For some context, sometimes issue may require additional troubleshooting with escalated teams, which might take a little longer for an update to come through. We strive to respond asap however sometimes depending on the complexity of the issue or queue times – this may take longer. Should you wish to have this looked into further, please email us at inbox@shopify.com. Thank you for your patience and for taking the time to leave your feedback here. -Maz, Shopify Support
Super vec na rychlu komunikaciu so zakaznikmi :)
The app works well and does as it should for an easy online chat app. I wish that you could attach images in the chat to better assist customers, I have to ask them to email me for that. I would also like it if I could send more than one link at a time and have it popup as a preview window. Lastly, there are issues with the shopify inbox on my computer communicating to the shopify inbox app on the cell phone. I will read a message and mark it closed yet I still have the notification on my app and no unread messages in the "open" section. Just a small glitch. Notifications are persistent and not as customizable as they should be. Could be slightly improved and be really wonderful!
Thank you for writing your review and for letting us know how you have enjoyed Shopify Inbox so far, and how you think it could be improved. I am happy to share that in the latest version off the app, customers will now have the ability to send images in their conversations that you can then view in the app. We also appreciate your feedback on the notifications issue which I will pass onto our development team. -Victor, Shopify Support
Nice and good service, I make too much upsells with shopify inbox and cancelled order too :D
will be better if integrated with FB messenger
I used this app to buy all my gifts, especially for the holidays! It is easy, fast and the products are TOP QUALITY! Everyone loves their gifts!
//:Date; 09-29-2023
" This is a great way to sell international "(X;_ G.R.I.M), To other well know states and country's to help better the production of the world; help make things easy for both sides of the party, were not byeist here.
Signing Out;
X: G.R.I.M
Exceptional Customer Service Experience with Shopify Inbox - 5 Stars! ⭐⭐⭐⭐⭐.
I recently started using the Shopify Inbox app, and I must say that I am thoroughly impressed with its capabilities. Although I haven't made any sales yet, I have had the opportunity to provide top-notch customer service by promptly responding to user inquiries, even from my mobile device.
The app is user-friendly, making it easy to manage customer interactions and stay connected with my audience. It has allowed me to enhance the overall shopping experience for my potential customers, which I believe is crucial for any online store's success.
I am confident that this app will contribute significantly to my store's growth and reputation, thanks to its seamless integration and convenience. I wholeheartedly give Shopify Inbox a well-deserved 5-star rating and highly recommend it to other Shopify store owners looking to elevate their customer service game.