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I really wanted to like this app. Integration with Apple Messages works well, it looks good and everything is centralised on Ping. Plus it’s free. However, just turning this app on instantly kills my pagespeed score! It’s loading webfonts, google captchas, jquery and a bunch of other stuff. Plus I have no control over it. There should be an option to manually insert chat onto the theme, so I could get some control on how it’s loaded. Or options to disable chat on mobile version (it’s where it’s most noticeable the performance hit). Or please do anything really about performance, I want to use this app and chat service but as it is it’s simple impossible.
Hello Arda Suppliers, thank you for your honest review and feedback.
We understand how important page speed is for our Merchants and this feedback is valuable. I will be sharing it with the Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
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Love the addition of this app. Helps customers get answers to quick questions in a timely manner. We're using a few automations for common questions and an automatic reply after business hours. It's all been working well.
The Inbox app helps me connect to my customers quicker when am not on the computer. I really like how I can easily look up & share Products and Discounts from the app.
Excellent platform to see customer messages, however these is need to improve showing images/pictures in app along with message.
Hello Dotstyle99, thank you very much for your review and feedback!
Agreed that allowing photos to be sent and received would be a great feature to have. It is a big request from many merchants including yourself.
Please keep your app updated as we are hoping to release this option in the near future.
All the best with your store and thanks for trying Shopify Chat and Ping!
Regards,
Veronica N.
Kit & Ping Support
This is really good app to increase the sell by answering customers questions help them understand product very well. thanks for that
Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.
Meh. Not seamless. To many screens before I get to inbox. I don't like frames. Would like to be able to resize frames to my liking.
Thank you for taking the time to write your review and for providing us with feedback on how Shopify Inbox can be improved. I can certainly see the benefits of having more control over frame sizes and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
I have lots of customer enquires on this after hours and find I would be loosing these sales of the option to chat wasn't there..
Werkt fijn gelijk alle gegevens bij de hand die nodig zijn