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Recently installed this - So far so good! A great way to answer some FAQ's quickly and the app works well so we can rely promptly.
Tenho tido um bom aproveitamento com o app pois os clientes sempre usam esse canal de comunicação para manter contato.
Really works just like it should. Easy to respond, customizable, and obviously perfectly integrated into Shopify.
I just downloaded this to try out but had a few ideas how it could be better. I realize it's a very new app. We're not going to use it in our shop for these reasons though we will be checking back to see if/when these options are made available later.
1. There isn't an option that allows you to just show the chat symbol without pulling up the chat. We don't want our website to be too invasive with popups so we'd only like the chat to show up if they click on the chat symbol.
2. There wasn't any option to customize the initial message it sends out automatically.
3. It would be nice to be able to upload our own profile pictures when they're chatting with us so that it seems more personal.
it's nice to have immediate and direct contact with customers. I believe that it is way easier for them to communicate as well
Une application excellente !
Comment a-t-on pu faire sans.
Elle s'intègre et fonctionne parfaitement. Je recommande à 100%
This is a great addition to our B&M business website! Very valuable free addition to Shopify and it much appreciated!
Seems good, but is it possible to be offline with the chat?
I like that it is free and I cant belive I have to use a minimum of 100 characters to write an review..
we really enjoy this app, will it send us notifications re: customers that have not ordered in a while or when there is an abandoned checkout so we can follow up?
Hello ActivKare, thank you very much for your 5 star review and feedback! Are you using Shopify Ping on desktop yet? It is now available at shopifyping.com as an option for responding to chats instead of your phone device.
At this time there is not a feature that will notify you of customers who have not ordered in awhile or when there is an abandoned checkout. There is however an abandoned checkout feature built into Shopify, so definitely take advantage of that! For repeat customer insights, you can look into your analytics in Shopify, or download an app if you need something automated.
Feel free to reach out to our team if you have any Shopify Chat or Shopify Ping related questions, ping@shopify.com.
Hope that helps! Get in touch if you need anything else.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Very comfortably !!!Added photo files direct communication with the client. Communication performance indicator. All of this helps a lot.