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So far so good. Will update after using for a few months.
One negative - can't change the default - track my order pre-filled answer.
Thank you for taking the time and sharing this feedback. While you can't change the initial default "Track my order" message, you can edit the follow-up responses under Quick replies (https://bit.ly/3PHm0wo). That being said, we understand that changing the default message is important to you and we'd be happy to share your feedback with our Development team. Cheers! -Elias, Shopify Support
The app is good, but there is a delay with notifications to reply to messages. So far I have only had a couple of messages so I will see how it goes in the future.
We appreciate you notifying us of this issue, and I am glad to hear that you've otherwise found the app to be a useful tool for you and your business. Our developers are shortly going to be pushing a new update for Shopify Inbox that should address the delayed notifications issue you've been experiencing; please send an email to inbox@shopify.com addressed to Victor if the issue seems to be persisting over the course of the next few days and I will be happy to assist you further. -Victor, Shopify Support
The app is great, I wish it has the ability to edit:
1- Text on the button "Chat with us!" .
2- Enable/Disable auto question "What's my order status?".
3- Change the color of the button which closes the chat.
Thanks for your review and feedback, ULTRA UNIT!
I will submit your feature requests to our Developers, including the ability to change the look and text of the chat button and the ability to disable/enable the automated order-look up feature. These are great suggestions!
If you ever need any help with Shopify Ping or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
The app is fantastic however the only downside is the tracking details lack information. It just tells you that the order is either fullfilled or unfulfilled which is insufficient for clients.
Easy to use, all coms in one place - customers do complain though about the wigget popping up all the time.
its good for communication but issue is timing.
because lot of time gap between Asia and north America
over all a nice.
thanks
Gute App, leider kann man keine Dateien verschicken (bspw. eine PDF-Rechnung o.ä.).
closer integration to the admin panel (not having to have a separate tab for chat would be nice). it would be nice to have it as more of an always their feature of admin (with its own are for details/data) but chat interactions could be done from the main admin tab.
Hi there, Earls. Thanks a bunch for taking the time to leave a review for Inbox! Your idea here regarding building Inbox directly into the Shopify Admin is a good one, and I'm happy to let you know that I'll pass this feedback along to our Product Team for their consideration. I can't comment on any timelines for when a feature such as this may be implemented, but I can assure you that the team will see your idea here. Thanks again for your review! -Imogen, Shopify Support
It's great but it lags a lot, sometimes the page would continue to reload and reload. The app is good but it would take time to connect to shopify profile.
Thank you for taking the time and sharing this feedback. We're delighted to hear how you feel about our app! While it is possible that the lag and/or loading issues could be due to external factors, we'd be happy to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
i would give a 3 because it WILL NOT ALLOW ME TO. It really bugs me that even if i answer quickly it always goes to an email even if they are still on the site. I'd like it to be more of a real time app instead of multiple emails back and forth! Otherwise it is very handy to use and have chat on your site and yeah, it is FREE. So - I was giving higher but dropped it down to a three because reviews are not legit.