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It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.
Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window
I'm delighted to hear that you've been enjoying using the Shopify Inbox app and I hope it continues to be of use to you, and that it continues to help you convert more sales!
In terms of the photo function, I can see why having it added to the chat option would be beneficial to both you and your customers, so I will be sure to pass your comments onto our team who develop the Shopify Inbox app. Thanks again for your feedback. -Victor, Shopify Support
This app is perfect, I have used others and online chat is an important part of the business, customers can get a quick response
Hello Pickbin, thank you very much for your feedback and review! We totally agree how important it is for customers to get quick responses. Our data proves quicker replies lead to more sales!
If you ever need any assistance with Shopify Chat or Shopify Ping, please contact our team directly, ping@shopify.com.
All the best to your future success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Very good so far. Quick communication w/ customers while they are in the store. Converted 2 sales on first 2 convo's!
Pretty nice. A little bit more customization options would be great & "available hours" should be shown to customers directly.
But it works just fine :)
Hello DarkDolls, Thanks for honest review and feedback!
I'm glad you like it so far. I really appreciate the feedback and will make sure that it is passed along to our Product Development Team. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.
Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
excelente muito bom,maravilha recomendo muiiiiiiiiiiitooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
The only good thing about this is the order lookup. Otherwise it's very, very basic. Needs a lot of improvement to do things like missed chats, tell customers that you're offline, etc.
I am having this error for more than 2 months.
"An error occured: Could not login to Inbox, please try again later (1000)"
Asked for support and haven't had any support.
Yesterday, I deleted the sale channel but it is back on my sale channel list. (How!!!)
Can anyone help me use or delete this thing?
Hey there, Kira the Cat. Thank you for taking the time to leave us a review for Shopify Inbox. That error you're receiving there is definitely something we want to assist you with. I know that you mentioned that you spoke to our Team for support, but I recommend that you reach back out to us using this link: https://bit.ly/2AWw5VA. We absolutely want to get you authenticated so we can jump in and help resolve this. It is odd that the app seemed to appear in your app list again after you had deleted it. If you decide that you'd like to delete Inbox, please follow the instructions that can be found on this help page: https://bit.ly/3J1kqFx. -Imogen, Shopify Support
I have been using this app for over 6 months now. It is better than other third party apps. However, there is no auto-response feature. This doesn't raise notifications consistently thereby we missed customer entry/exit. Also, unable to ping/reach the existing customer after they exit the store. More features need to be added to earn 5 *
Hello Swadeshi Boutique, thanks for your review and feedback!
Although Shopify Chat does not currently have auto-response feature, it does have an order look-up feature allowing customers to find a status on their order. Also, for the entry/exit feature, it does not send out notifications until the customer sends you a message.
We continually work towards making Shopify Chat a better app and rely on your feedback! If you have any questions, issues or additional feedback, we can be reached at ping@shopify.com.
All the best to your success!
Kind Regards,
Ruby C.
Senior Support Specialist - Ping