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We use this and merge it with facebook and this is the hub for customer queries for us. Love it, and use it everyday. The only negatives are the timings on the automated messages as they seem to go out at random times, even though we have it set.
So far, so good. Overall, it has a basic function but works pretty well. Quick Answer is a great feature. Give me an LLM or Langchain pipeline and I'll give it 10 stars. :)
Interesante propuesta y gratuita. Sin embargo me parece que aun falta integrar bien el direct message con Instagram
It is so much easier to sift through my polluted email ... my customers are my number one concern. This app makes it so much easier to communicate!
Super simple app that gets the job of live communication done. However it does not offer any scheduling options so you need to be available 24/7 and it has an non remove-able message about leaving your phone number for a text message reply. I don't want customers having my personal cell number so un-installing this app.
Hello Five and Diamond, thank you for your review and feedback! I can address these concerns for you, as they are understandable. The ability to set hours is available only on IOS at this time, but is coming for Android soon. I agree, it's not easy being available 24/7!
Your personal cell phone number will not be shown. If the buyer leaves a phone number, you can reply directly from within Shopify Ping. The buyer will be sent a text message to the number they left from a randomized phone number that Shopify Chat provides - not your own cell phone number. The buyer can stop receiving messages by texting "stop" or by deleting the conversation.
We would love to see you re-installing the app if this information helps. Just keep it updated and you can benefit from scheduling hours when that feature is released.
Feel free to contact us if you have further questions. Our email is ping@shopify.com.
Thanks again and hope to see you back!
Warm regards,
Veronica N.
Ping Support
I love that I receive an email when anyone has messaged me and the inbox works efficiently and logically. It is easy to use, clear, simple and does the job. I have no hesitation in recommending it.
It was easy set up. Will have to get back to you about results. Thank you for the simplicity of setting it up.
Hello Body Love by Michelle, thank you very much for your 5 star review and feedback! Glad you are finding the setup and use easy right now, we hope the results will be great for you.
If you have any issues or questions about the use of Shopify Chat, please don't hesitate to get in touch with us directly. Our email is ping@shopify.com
Warmest regards,
Veronica N.
Ping Support
One of the Easiest Platform For StartUps, We came across..And We Use pretty much all know e-commerce platforms !!
Great app, much faster than before. Notifications work well too. It's free and a must have app for your Shopify store!
Die Anfragen über die Shopify Inbox sind hochwertig. Wenn man schnell auf die Anfragen reagiert, zum Beispiel von einem Mobilgerät, da kann man Verkäufe generieren, da der Interessent noch auf der Webseite ist. Dieser Service wird von den Interessenten sehr gut angenommen.