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So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.
Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: https://bit.ly/39B4X03. Cheers! - Brie, Shopify Support
I used this App to help me change the original email address that does not exist anymore, but it did not work. I need more help
Hello BeautyErrands, Thank you for leaving a review!
I'm sorry to hear that you are having issues logging into the Shopify Ping mobile app. I will follow up with an email to you so we can resolve the issue. In the mean time, please use the desktop version http://shopifyping.com/.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support
Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Decrease the speed of the shop. Analytic tools like Google tell me to delete this app ! I do no find any trick to speed up the shop without deleting the app
Het lukt best goed om te communiceren met de Shopify inbox maar de app is soms wel wat traag. Het duurt even voor deze open gaat.
I like it but it could be so much better. Here are some ideas that I think should be implemented. ~Custom product listing straight from the message
~Be able to copy and paste snapshots straight to message without having to save and upload a "photo"
~the ability to save frequently used saved replies. It would be nice if we could have 20+ options.
~If the customer has purchased from me before, it would be nice to have all the previous sales and message information on the side of the page. Can you tell that I came from Etsy? lol
Hi there. Thank you so much for your great review and for providing us with this feedback. We do offer the option to save replies, you can configure your saved replies in the Inbox admin. There should not be a limit on the number of saved replies you can have. You can also reply with your "Quick Replies" at ShopifyInbox.com (https://bit.ly/30x02Z4) or through the mobile app.
As for your other suggestions, these are great ideas and I have gone ahead and submitted them to our developers for future consideration. Thanks again! Marty, Shopify Support.
easy to chat with customers on a desktop computer, tablet, or phone. Im able to respond to customers when im not at the office.
Bonjour ,
Super application j'en suis contant
Dommage que l'ont ne sais pas mettre l'application en français Merci Philippe
Hello Empire du Net, thank you for the 5 star review and feedback!
Although Shopify Ping is only available in English at the moment, Shopify Chat will translate to your store's theme language. For example, if your storefront is in French, then Shopify Chat automated responses will be in French too. If you are using an unsupported language, then Shopify Chat will appear in English. More on customizing Shopify Chat linked: https://help.shopify.com/en/manual/ping/shopify-chat#customizing-shopify-chat-for-your-online-store
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
they are perfect app , it is free also with all features we need , there is no need to go paid apps , they do not give even what they give , keep going shopify