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Te permite una comunicación directa con tus clientes.
Overall good and super simple to use, but could be improved. Please add a way to research conversations by name/order number. Another useful feature would be the ability to tag customers with custom-tags.
Thank you for taking the time to share your review with us. I will make sure to pass your feedback on to our product development team for consideration. -Olivia, Shopify Support
I Like how this app connects me to my customers better. i would like a way to forward notifications to my facebook messenger as i dont always see notifications in app.
Thank you for writing your review and I am glad to hear that you've found Shopify Inbox to be a useful tool when it comes to connecting to your customers! We appreciate you sharing your feedback with us.
In terms of you not receiving notifications, this is something that our developers are aware of and they are going to be shipping an update soon that should resolve this issue. If you're noticing in the next few days that the issue is persisting, please send us an email addressed to Victor to inbox@shopify.com and I will be happy to look into this some more for you. -Victor, Shopify Support
Good App that links well to order enquiry status. With a bit more control over the position and size of the widget I would have given 5 stars
I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.
Thanks so much for taking the time and writing this review! We're delighted to hear that our app is helping you with real-time customer care. We'd also be happy to submit your suggestions to our development team regarding the ability to paste screenshots and react to customer messages. Cheers! -Elias, Shopify Support
Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).
Works great. It would be nice if there was a search function to easily search through existing and old messages.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great and we understand that you'd like to see a search functionality for older messages. We'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support
Chat is good but no way to turn off chat and just display FAQ after office hours. It would be perfect with that feature
Thank you for writing your review and for sharing your feedback with us here. I can see why it would be preferential to disable notifications coming through outside of office hours and will be sure to pass your feedback onto our development team who work with Shopify Inbox. We appreciate your suggestions on how we can improve the app. -Victor, Shopify Support
So far so good
We've been using Shopify Inbox for around 12 months now. It's good and super easy to set up and use. How it easily integrates into our store is awesome. BUT it was a shame when we could no longer have meta products come via here as well. What would make this better would be if we could integrate it into our CRM platform so we don't have to jump between that (where our other chat services are all in one place) and Shopify Inbox.