评论 (5,858)

整体评分
4.7
每个评分等级的数量
  • 79% 的评分是 5 星
  • 14% 的评分是 4 星
  • 3% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星
2023年9月9日

Mit Messenger WAR ES VIEL BESSER

Secondhand4KIDS Kasecha Shop
卢森堡
2年多 人在使用应用
编辑时间:2021年2月16日

Having an in-store chat option definitely increases customer engagement, and we have had a few extra customers purchase due to the chat, which might not have otherwise. It'd be great if the app had the option to add/edit hours of availability for the chat, so folks don't just sit around wondering when they'll get a response, but for what it is, it does its job well.

RiceRoadGreenhouses
加拿大
大约1个月 人在使用应用
Shopify已回复 2021年2月17日

Hello RiceRoadGreenhouses, thank you for the detailed 5-star review!

I love to hear that Shopify Chat has led to sales. And, it will hopefully lead to more! Shopify Ping does offer availability hours, which is set up in the Ping app. Availability hours let the customers know that you are away, but it does not prevent customers from chatting in. Here is a link to the help doc explaining how to set it up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Wishing you the best in your business success!

Ruby C.
Senior Support Specialist - Ping

2022年10月16日

Easy to use, notifies me right away, easy to set up for common Qs, works well on both phone (iPhone) and desktop (Mac).

Mooncat Crystals
美国
大约1个月 人在使用应用
编辑时间:2020年6月23日

THE ONLY REASON WHY I DON'T USE IT IS BECAUSE I CAN'T HEAR THE NOTIFICATION SOUND ON MY iPHONE - IT'S NOT LOUD ENOUGH!!!!!!! i

Download Business Course
英国
2年多 人在使用应用
Shopify已回复 2020年9月11日

Hi Download Business Course!

I'm sorry to hear you're having issues with the notification volume. New messages from a buyer through Shopify Chat should create a notification on your iOS device that is accompanied by a sound.

I will reach out to you personally over email to troubleshoot this issue and get everything sorted out.

Take care,
Ellis from Ping & Kit Support

2022年6月29日

really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...

LateChile
智利
大约1个月 人在使用应用
2022年9月14日

Just installed but seems to working just fine. BRAVO Shopify!
I removed a third party chat app as I like to keep Shopify integrated app whenever possible.

Artistica.com
美国
大约1个月 人在使用应用
2023年9月1日

Sehr cooles Feature, um mit den Kunden sehr nah und schnell zu kommunizieren. Einfach in der Implementierung und auf jedem Gerät erreichbar. Ist man nicht so schnell, dann geht es nahtlos per Mail weiter. Könnte einfacher und besser kaum sein.

Vielleicht in Zukunft noch mit einem Bot, der die Wartezeit zur Erfassung der Bestellnummer nutzt und intern direkt verknüpft.

SMaker3D
德国
大约1个月 人在使用应用
2024年2月7日

gayet başarılı bir uygulama

Pino Blanco
土耳其
1天 人在使用应用
2022年10月22日

I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.

B.Tiff New York (Retail)
美国
1年多 人在使用应用
Shopify已回复 2022年11月3日

Thanks so much for taking the time and writing this review! We're delighted to hear that our app is helping you with real-time customer care. We'd also be happy to submit your suggestions to our development team regarding the ability to paste screenshots and react to customer messages. Cheers! -Elias, Shopify Support

编辑时间:2023年12月27日

Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).

El Nucli
西班牙
1年多 人在使用应用