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this not a bad little app. very easy to navigate.I really like this App. Thank you For your help, and the vision you make for everyone to become an entrepreneur.
Hi Legging Society, thanks for leaving a review.
We are glad you find the Shopify Chat app easy to navigate. We hope that it helps to communicate with your customers and grow your business!
If you have any feedback or have any questions at all, please do send us an email directly at ping@shopify.com or via the support link inside the app on your phone.
Thanks again,
Ruby C.
Senior Support Specialist - Ping
Huge potential, but I have to block 30-50 people a day as they're just scammers from weird countries trying to sell you their Shopify services. These scammers then get your social media, phone numbers, email etc and pursue that way too. And it's a lot of hard work to spend most of your day blocking messages, there should be an easy way to filter these out some how, until this gets fixed. Once this issue is fixed, I will re-install the app.
Hi, there. We appreciate you reaching out and sharing your experience. I can definitely understand manually blocking is time-consuming and an issue for your business. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Victoria, Shopify Support.
Good app, works very well. I would like to see the ability to capture a customers Name/Email/Question like all the other major live chat applications.
I am happy this integrates with Apple Business Chat. Although I will not be enabling this until there is further developments with Apple Business Chat.
Thanks for creating an App Shopify, please just bulk it out with some more customisations. Welcome messages when opening the live chat would also be great.
Great app! Thanks for making it functional! I downloaded so many other apps before this one, and it works the best.
If you can have a mobile version of chat software, it will be more convenient to reply to customer information in a timely manner
So far so good... very easy to set-up, use and manage ongoing whether it be on my mobile or laptop. Thanks for the added functionality Shopify!
Easy to set up and use. We are using to respond to customer service and sales inquiry. Very impressed!
What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!
Hi there, 4kidspoint.pl. Thanks so much for taking the time to leave a review for Inbox! Your feedback regarding not being able to switch between stores in app has been a feature requested in the past! I'll put forward an additional feature request to the team on your behalf, so they can be reminded how much this functionality is desired. If you have any additional feedback for us, feel free to reach out! -Imogen, Shopify Support
I find it hard to use on the mobile app, but desktop is ok. I didn't realise there was an option to turn on notifications on the desktop which would have been useful early on.
After I uninstalled the app, it's not on my apps list anymore. However, the app still appears on my online store homepage on front end, and also on the admin panel on the back end. Please inform me on how to delete it completely from my store. Update: The custom service manager named Sam was very helpful for solving my problem. I even decided to keep the app and use it later. Thank you!
Hey, there. Thank you for taking the time to provide this great review and fantastic feedback. We are very happy to hear your support experience was pleasant and that you have decided to keep utilizing our app. Thank you! -Marty, Shopify Support