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app is working nice receiving messages from Insta and FB, but is there a way I can see attachments that customer is sending ?
Hey, there. Thank you so much for taking the time and sharing this feedback with us! While you can send images to customers with Shopify Inbox (https://bit.ly/39J3Prc), there isn't a way for customers to send images or attachments at the moment. Nevertheless, we understand that this is an important feature to you and we'd be happy to pass this suggestion along to our development team for considerations on future releases. Cheers! -Elias, Shopify Support
Its has the right features and good integration that you need with any chat client. The only place its lacking is the customization of the look and placement on the website which should be granular otherwise its egoistic when you expend to dominate a single spot on the website which is prime for a lot of services.
I don't mind the chat. I don't need to be notified of every reply if I'm online talking to the customer. I was still being notified of replies an hour after a conversation ended. it was annoying.
I also shut off the email notice I had over 100 notices in my inbox. That seems extreme.
I really enjoy getting to respond to IG messages on here. helps to make sure everyone has a timely response no matter what platform the message is from
Pratique, efficace, avec notifications, permet une réactivité certaine !
Notifications are broken. It will work once and then never again. I changed nothing with my phone or any settings. I got notified a customer was wanting to chat 1 time EVER. Then it will never do it again.
Hello Deal Crashers Inc., thank you very much for your review and feedback! I've had a look at your conversation logs and will reach out to you personally to explain and sort out any issues.
Please keep an eye on your inbox for an email from me. Thanks again, talk soon!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Helps conversions with immediate access to a customer in a lower part of the funnel. The rest is really upto you on a) how quickly you are able to respond (digital watch notifications help!) and b) if you are able to positively resolve the request
Fantastic free application. I was able to cancel my paid chat subscription and found this works as well or better for free.
This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.
Hey, there! Thanks for leaving a review; I'm so happy to hear that you're finding the app to be useful. I can definitely see how handy it would be to indicate if another staff member is typing - I'll be sure to pass that on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
This app works well if you have only one store. If you have multiple stores, this app is unusable. My one-star review is based on the fact that requests for this app to function with multiple stores were submitted over 2 years ago and the Shopify dev team has ignored the requests completely. Very typical of Shopify. Tidio, on the other hand, has this functionality working seamlessly. So, if there is anyone who would like to have one chat channel for multiple stores, Tidio is the way to go.
Thanks for bringing this to our attention. I can definitely see how this would be beneficial for you and your business. I have submitted a feature request to our development team, highlighting the importance of the ability to connect to multiple stores. - Ollie, Shopify Support