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Un descubrimiento que nos ha hecho ganar muchos puntos. No le doy un 5 porque creo que aun puede dar mucho mas como por ejemplo la posibilidad de unir whatsapp
I love this app and it saves us a lot of money being able to provide chat internally so easily. If you added better reporting I would change this to 5 stars.
Works great! Finally! A very useful feature from Shopify that makes life so much easier. Still needs a create order function while directly messaging customers, and to be able to send a checkout link in the chat to a customer without really leaving the window would be very good. I look forward to more of these updates from Shopify! Thanks!
Thanks so much for taking the time and writing this review! We're delighted to hear that Shopify Inbox is working great and making life easier for you. We also appreciate the feedback about having a create order function and send checkout links to customers without leaving the window - we'd be more than happy to share these suggestions with our Development team for considerations in future updates. Cheers! -Elias, Shopify Support
Really slow, as others have said, and notifications of customer messages only come sporadically. I can check the inbox and clean everything out, then five minutes later check again and there will be a message a customer supposedly left hours ago. What the ---? That creates terrible customer service. I also can't figure out how to link a product into the message, even though the app store description says it can be done "easily." Like so many other "great ideas" Shopify has had lately, it seems hastily put together with little beta testing by actual users before release. (Shopify email ring a bell?)
Thank you for writing your review and for sharing your candid feedback with us here, which is something we are grateful for as we seek to develop and improve the app over time. Your feedback regarding the delayed notifications has been logged with our team.
In terms of linking products to the messages you're sending, you can do this by clicking on the product tag icon in the app: https://screenshot.click/05-13-39845-6940.png. Clicking on this will allow you to search for products in your store and link them to the message you're sending. If you're having difficulties doing this, or if it doesn't seem to be working properly for you, please contact our support team directly so they can offer their assistance and troubleshoot this issue in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Funktioniert alles gut, bin sehr zufrieden. Einfache Handhabung, schneller Kundenkontakt. Man kann schnell helfen, eingreifen oder Bilder senden. Vielen Dank
Good Connect and hoping to get good customer base with the use of this facility made available by Shopify
Hi Sawant & Sons, we appreciate the review!
If you want to add more feedback at a later time to this review, feel free to update it!
You can also reach our team if you have any questions or issues. We can be reached at ping@shopify.com. All the best as you continue to grow your business.
Ruby C.
Senior Support Specialist - Ping
I can communicate with customers instantly. I'm waiting for more features to come so that we can do more with it!
I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.
Hey, there. Thank you for taking the time and bringing this to our attention. If you're experiencing an issue with the notification, then we'd recommend double-checking the permissions settings (https://bit.ly/3x8V1Eq) on your device or browser. However, if the issue continues to persist, then we'll need to take a closer look at your account. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request.
We also appreciate the bug report about replies not going through and feedback on how the small grey numbers aren't easy to see, and we'd be happy to pass this information along to our development team. Cheers! -Elias, Shopify Support
You guys/girls are great keep up the good work, YOU guys/girls make this easy and much FUN too boot.
So sosish app. On the plus side it's easy to use and integrate with Shopify. On the other hand, desktop version is pretty crappy (crashes frequently) and does not have basic things like a search function.