评论 (5,949)

整体评分
4.7
每个评分等级的数量
  • 79% 的评分是 5 星
  • 14% 的评分是 4 星
  • 3% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星
2022年5月13日

We use the app on our store and is an excellent one to address customer queries. Its a quick way to connect to the customer. The mobile app however needs a little bit of work. The mobile app can keep the store logged in at all times which will make it more user friendly.
Overall a good app to connect with customers

Paints Passion
印度
大约1年 人在使用应用
Shopify已回复 2022年6月17日

It's great to hear that you're finding the Shopify Inbox app to be useful and we appreciate you sharing your feedback here! Thank you for sharing your suggestion with us and I will be sure to pass it on to our development team. -Victor, Shopify Support

2022年5月16日

I am still evaluatiing and I like it. I don't like the big picture message right in my face where I usually would see a list of messages. I think it is beneficial for some things to look like other similar things and email is one of them. I don't look forward to figuring out if I can receive or send attachments. The small little tiny little thing at the top that says I have a message is taking a learning curve to remember that is there when new messages should be RIGHT IN MY FACE SAYING YAEH LOOK AT ME PLEASE ME !!!! ME

Primo-Swag.Com
美国
大约1年 人在使用应用
编辑时间:2020年12月2日

I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying

Lotus Energy
美国
大约1年 人在使用应用
Shopify已回复 2020年12月9日

Hello Lotus Energy, thank you for your review and very valuable feedback!

The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain.

Your feedback is valuable, so I will still take that to our product team, thank you!

If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.

Warm regards,
Veronica N.
Senior Support Specialist - Ping

2022年3月7日

Lovely app. Easy to use and easy to install. I would like to see some more customisation options though. For example the 'Chat with us' bubble, I'd like to be able to customise this more. It also blocks the cookie policy banner which isn't great UX. The pop up window also isn't customisable, I.e I can't add background images, or make it more on brand. I'd also want to see some analytics. How many customers interacted with it? which FaQ is the most read? and so on. Otherwise, it's a basic app that seems to work well.

Kellyloves
英国
大约1年 人在使用应用
Shopify已回复 2022年3月23日

Hey, Kellyloves! Thanks so much for leaving us a review and providing some of your feedback. These are really valuable suggestions and I appreciate you taking the time to share these with us. I can definitely see how these would be helpful to have in the app, and I'll be sure to add them as feature requests for our development team to consider. Cheers! - Brie, Shopify Support

2022年5月3日

We started using it recently, is going well... the only thing I can say for now it is the assignment to the staff, usually it is open whcih in a way it is ok, but from the staff only one party deals with chat. I would like to be able to assign the chat from a settings POV. This way there is no confusion between owner accounting and staff.

Periwinkle Boutique
美国
大约1年 人在使用应用
Shopify已回复 2022年6月6日

Hi there, Periwinkle Boutique. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your staff situation and you should be able to pick and choose who have permissions to work with Inbox. You can invite staff members to Inbox from your Inbox Dashboard at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list, but you want them to be, you can invite them through here. Then, double check their permissions in the 'Users and Permissions' section of your Shopify Admin.

If you have staff that don't have app permissions for Inbox there, and they are still receiving emails after making these changes, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support

2023年10月2日

Sehr praktisch, allerdings noch Luft nach oben
Freuen uns über weitere Optimierungen :)

Judith Williams Cosmetics
奥地利
大约1年 人在使用应用
编辑时间:2022年9月20日

Really good, better than Freshchat which we now cancelled. A couple of features that would give this a good 5 stars is emoji's, more instant replies (FAQ) and file uploads (for example PDF). Other than that, we're loving it.

Hommix UK
英国
大约1年 人在使用应用
Shopify已回复 2022年10月21日

I'm delighted to hear that you're enjoying using Shopify Inbox and we really appreciate you taking the time to write your review and sharing your experience with the app thus far. In terms of the suggestions you've made, I can see why all would be helpful additions and I will pass them all onto our development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support

2022年9月15日

Useful for quick resolution of customer issues when both parties are online with option for customers to leave a message when we are not available

Norse Spirit
英国
大约1年 人在使用应用
2023年11月1日

it makes it easy to get to clients and get info and also better educate them throughout their shopping.

Jakiri Fashion
美国
大约1年 人在使用应用
编辑时间:2022年3月16日

É um app que poderia ser nativo do Shopify, ou pelo menos ter uma integração melhor a nível de backend. Na verdade não há integração alguma, o app abre em um novo site, quando deveria ser parte da admin. O péssimo é a necessidade de abrir o app para ficar online, para receber qualquer notificação. O Shopify deveria mudar a forma como alguns apps se comportam, mostrando notificação do app na própria administração do site.

ARQLOJA
巴西
大约1年 人在使用应用