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I am using this app to talk to customers/shoppers who visit my store. Generally I like it. Would be nice to be able to set the app to pop up on my PC screen whenever someone sends a message. Most of the time, I do not see the messages immediately. Also, a bit of a tutorial on setting it up, etc. would be very helpful going forward. Bottom line, you're on the right track here - I like this app a lot! Kudos!
Thanks for taking the time to leave us a reply, Electricbyke! We're happy to hear that Inbox has been bringing value to your business! You have some great suggestions here, and we always appreciate feedback. I'm going to pass these suggestions along to our product development team so they can look into adding them down the line. In terms of a tutorial, we do have our help document that goes over set up steps (https://bit.ly/3sdVbaF), but we recognize that additional resources may be helpful for some. Thanks again for your review! - Imogen, Shopify Support
The order check function and auto-response are useful. But it has no idea what the customer is viewing so that's not good for sales. Wish could improve it.
Hi, there. Thanks for taking the time to leave a review for us! You should be able to see the product that the customer is chatting about within Shopify Inbox, as well as the page that they're currently viewing. Is there additional information that you're looking to have shown? If so, please reach out to us at inbox@shopify.com so we can take a record of that feedback and pass it along! -Imogen, Shopify Support
Very smooth and nice chat.
It shows a lot of information about the message sender on the right hand side, which is amazing. This includes whether the customer has products in their cart. Awesome! I love it!
It is a great app. I was looking for an app where clients can connect with me without leaving the page. Not only does it allows that in real time, not only is it free but it allows we to provide them important FAQ for shipping and return policy that they ask me all day since no one ever reads anything. Best of all, it is free.
Loving the update!!
This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.
Below average rating. This app do not support customer chat without insert their first name last name and email. There is no option to turn off. which is not convenient for them when their just want instant message.
First Reply can not insert link. That means when off hour, customer may not contact us through whatsapp. But its official i believe it works faster than competitor apps.
So much spam from Egypt and Nigera. I choose to render whatsapp as Customer Service.
Thanks for taking the time to write to us. We appreciate your needs for an "anonymous" function and the ability to contact via WhatsApp. I have logged your feedback with our developers and we will be sure to consider it for future developments. -Olivia, Shopify Support
it great
Shopify inbox desktop and mobile app is great, we've only just started using it but it already resulted in us converting a sale within an hour of the app being installed.
THank you shopify fo yet another great app! Just started using this. Will give another review after some use. Easy to manouvre so far! Cheers
Hello ARI GISELLE FINE JEWELS, Thank you for the great review!
So happy to hear that you like the app so far! Yes, please do update us with your feedback after using the app. We'd love to get your feedback.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Hoping this leads to increased conversations and conversions. All the best!
Ruby C.
Senior Support Specialist - Ping