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リアルにお客様と会話ができる。ご注文予定の状況がわかる等の良い点たくさんあります。スマホでこのアプリを使うと、複数店舗の切り替えが、自動で行われるときもあれば、そうでもないとき、一旦ログアウトすること必要とされ、そこは使い勝手悪いです。
Dev team finally fix shops switching function and it works.
Suggestion:
1. Add "Long press msg to reply" function like whatsapp, so seller can reply each questions precisely in inbox.
2. Add "Recall / Delete" function which both parties type wrongly.
3. Improve uploaded picture quality, we need display HD pic.
4. Just copy everything from whatsapp will do.
还可以,方便与客户沟通,但是同一个客户为什么经常有好几处对话不能合并为一个?
希望继续改进!
最少 100 个字符?最少 100 个字符?
最少 100 个字符?最少 100 个字符?Why?????
gut
I was able to see the messages and reply easily to the customers. However, I need to figure out how to turn on text alerts/alerts, notifications to come to my cellphone so i can respond faster to my customers.
Thank you for taking the time to write your review and I am delighted to hear that you've been able to get in contact with your customers through Shopify Inbox.
In terms of notifications, you should be able to turn them on via your mobile device's settings and receive a notification whenever you receive a new message. You can read more about Shopify Inbox notifications over on our Help Center: https://bit.ly/3uloSrK. -Victor, Shopify Support
The App is almost perfect. One thing I don't like is, that the user has give the Name and E-Mail before a conversation is possible. I can see the advantages.
But not everybody would like to give the name. So we have much less Chat conversions then we had with Tawk.to.
It would be nice to have a setting, where this can be enabled or disabled.
Hey! Thank you for your review. We appreciate your feedback on this, while this is not possible at this time, I'll be sure to add this feedback for our developers to review. -Maz, Shopify Support
Works great to communicate with customers. Only downside is having to sign in all the time if you get notified and don't have the web page or app loaded already. It's not too much hassle but if a customer is waiting live then it will consider you "away" and might end up emailing them by the time you reply.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great for communicating with customers. We also appreciate the feedback on improving the sign-in or response process, and we'd be happy to share them with our development team. Cheers! -Elias, Shopify Support
Het lukt best goed om te communiceren met de Shopify inbox maar de app is soms wel wat traag. Het duurt even voor deze open gaat.
easy to chat with customers on a desktop computer, tablet, or phone. Im able to respond to customers when im not at the office.
Works fine with shopify theme! Could have more design settings. For example other type of chat icons.
Hi there Knifehero, thanks for leaving a review and providing feedback!
Customizing the chat icon will help with overall site branding and is great feedback that I will be sharing with the team. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping