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A quick way for customers to contact us and ask questions about the availability of products or about products we sell. Had some recent problems with Nigerian cons sending me multiple chat requests to my inbox. I blocked them on my end, but wonder if there is more that Shopify can do to stop these scam artists.
Only thing i wish you could do is archive the messages or have something to clear them after you have replied
Hey, there! Thanks so much for this feedback. While archiving messages is not currently available on the desktop version of the app, you can actually do this using the mobile version. You can find out more information on how to do this here: https://bit.ly/3HZv7po under "manage conversation status". Hope that helps! - Brie, Shopify Support
Great app that allows us to provide instant customer service to our clients. The integration with Shopify and the ability to see where the customers are coming from (web page) as well as whether or not they placed an order is great. One feature that we would love to see is the ability to see the customer's cart and potentially edit it before the customer placed an order.
Very good but I would like to turn off the app emailing every message to us and just use the app.
Great App, so far so good! Only issue is my products arent linking to the chat even if i have selected the Availability Option on the products themselves
Hey, there! Thanks for taking the time to leave your feedback here. I'm sorry to hear you're having trouble sending your products when chatting with your customers. I'd recommend making sure your app and device are both on the most recent update, and then toggling the sales channel availability off and then on again: https://bit.ly/3iaFFqf.
If you find your products still aren't showing up when trying to share a product (https://bit.ly/3MXzyDO), please contact our Support team and they'd be happy to dig into this with you further: https://bit.ly/2AWw5VA.. Cheers! - Brie, Shopify Support
Pour le moment sa va bien.
It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.
simple as it can be
easy to use app I hope they add more features soon! It is very basic now, needs more options/colors.
Hello Yum Yum Coffee Company, thank you for taking the time to leave a review!
Your feedback is very helpful and I can address it right here. While the app might feel basic right now, we are definitely working on releasing new features and making improvements. Keep it up to date and you will enjoy the newest tools!
If you have any questions or have more feedback, feel free to contact us directly at ping@shopify.com or from the support section of the Shopify Ping app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
funktioniert einwandfrei und ermöglicht eine direkte Kommunikation mir den Besucher:innen unserer website. :)