Shopify Inbox

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

The inbox software for Shopify online stores is certainly advancing in the right direction.

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. This is all we needed and it works great for our seasonal business.

Works perfectly, the only downwside is that it's a separate app from the main Shopify app. Would be cool if it was built-in but it works perfectly! I've got a live chat setup with lots of FAQ that people can select and receive instant answers, or I can talk to them live if need be.

A great way to touch base with customers who have a question before checkout, while they are still in the process. Sometimes the questions are things that they could have just figured out on their own by looking first (ie is it in stock? where are you located? do you have xxx?), but if they need their hand held, this is a good app.

Great app. Very easy to setup and since it is shopify's own app all relevant order and customer data is fetched along with the product feed.
Highly recommended.

So far, it's been pretty good. It has led to a couple of orders and makes it easy to respond to customers from anywhere. I'm going to start trying some of the automated responses soon.

Easy to use. Notifies when customers have communicated and are waiting for a response.

It works good to contact with customers

You cannot change the "Chat with Us" title on the app, please help with this.

Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.