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great to be able to address customers immediately
i like it but wish it had office hours rather than people asking questions at all times of night
Useful to have the ability to interact with potential clients
Very easy and practical
Efficient and convenient.
Would be great if there were additional features;
1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing.
2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.
Hey, there! Thank you for your feedback! These additional features sound great and I have added them as feedback for our developers to review. Hopefully these are features they consider adding down the line. -Maz, Shopify Support
excellent
Shopify's inbox is a lifesaver for managing customer inquiries. It centralizes messages from various channels, integrates order details for quick access, and offers automated responses. It's streamlined my customer support process, boosting satisfaction and loyalty. Highly recommended for any Shopify seller.
perfecto, puedo hablar con los clientes en el momento sin importar donde esté ya que me llegan las notificaciones al móvil.
A great way to communicate directly with shoppers at the exact moment when they might hesitate about a purchase, with the added benefit of getting first-hand feedback about your products and services.